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Technical Support Engineer

1 month ago

Derby, United Kingdom Rise Technical Recruitment Full time

About the Role:

As a Technical Support Engineer at Rise Technical Recruitment, you will be responsible for providing day-to-day support to service and spares departments, customer support via phone and email, managing delivery and collection, generating documentation, and traveling to customer sites to service machinery.

Industry-Leading Company:

Rise Technical Recruitment is a well-respected company that specializes in supplying and servicing CNC machinery. With a reputation for exceptional service, we are looking for a proactive individual to help maintain strong customer relationships and contribute to the company's overall efficiency.

Salary and Benefits:

The salary for this role is £42,000 per annum, with a range of benefits including a company car, health care, enhanced pension, life insurance, training, and holidays. You will also have the opportunity to advance your career in a hybrid position, providing variety in your day-to-day work with a blend of office work and hands-on tasks.

Key Responsibilities:

  • Providing day-to-day support to service and spares departments
  • Customer support via phone and email
  • Managing delivery and collection
  • Generating documentation
  • Traveling to customer sites to service machinery

Required Skills and Qualifications:

  • Experience working with CNC machinery (twin spindle and twin turret)
  • Experience using Fanuc controls
  • Competent IT skills
  • Lives in a commutable distance to Derby
  • Customer-facing experience

About You:

We are looking for an experienced individual with a passion for CNC machinery and excellent communication skills. If you are a proactive problem-solver who is comfortable working in a fast-paced environment, we would love to hear from you.