Customer Support Advisor

3 months ago


Derby, United Kingdom Webhelp Full time

**Customer Service/Support**

**Location**
- Derby, United Kingdom**Language**
- English***

**Job Advert**:

- Are you ready to take on a support role working on a global medical technology campaign dedicated to driving a healthier world? We are looking for a Customer Support Advisor to play a key role in maintaining and servicing high-end lifesaving medical equipment.

**What you’ll be doing in this role**
- Collaborating with customers (doctors, radiographers, medical tech staff, etc.) and field service engineers to address equipment status, maintenance and repair needs
- Coordinating and resolving internal customer issues related to parts, tools and logistics
- Providing first class customer service including accurate billing and cost management

**Your qualification and experience**
- Experience in a fast-paced customer-focused environment prioritising customer satisfaction
- Strong stakeholder management and relationship-building skills
- Billing, contracts administration, engineer service scheduling and logistics experience preferred
- Strong IT skills, including Excel and data management
- Strong problem-solving skills with a creative approach to finding solutions
- Confidence and a willingness to learn and grow
- Excellent organisational and multitasking abilities

**What’s in it for you**
- Competitive salary of £23,878
- Access to a generous employee discount portal, saving you up to £1,000 annually on groceries, shopping, entertainment and travel
- Well-being support through employee access programmes for the mind, body and soul
- Comprehensive dental plan and priority access to a private GP
- Training and education through on demand videos for adults as well as kids
- Work in an inclusive and collaborative environment



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