Customer Support Advisor

1 week ago


Derby, Derby, United Kingdom Webhelp Full time

Customer Service/Support

Location

  • Derby, United Kingdom
    Language


English***
Job Advert:
Are you ready to take on a support role working on a global medical technology campaign dedicated to driving a healthier world? We are looking for a Customer Support Advisor to play a key role in maintaining and servicing highend lifesaving medical equipment.
What you'll be doing in this role

  • Collaborating with customers (doctors, radiographers, medical tech staff, etc.) and field service engineers to address equipment status, maintenance and repair needs
  • Coordinating and resolving internal customer issues related to parts, tools and logistics
  • Providing first class customer service including accurate billing and cost management

Your qualification and experience

  • Experience in a fastpaced customerfocused environment prioritising customer satisfaction
  • Strong stakeholder management and relationshipbuilding skills
  • Billing, contracts administration, engineer service scheduling and logistics experience preferred
  • Strong IT skills, including Excel and data management
  • Strong problemsolving skills with a creative approach to finding solutions
  • Confidence and a willingness to learn and grow
  • Excellent organisational and multitasking abilities

What's in it for you

  • Competitive salary of £23,87
  • Access to a generous employee discount portal, saving you up to £1,000 annually on groceries, shopping, entertainment and travel
  • Wellbeing support through employee access programmes for the mind, body and soul
  • Comprehensive dental plan and priority access to a private GP
  • Training and education through on demand videos for adults as well as kids
  • Work in an inclusive and collaborative environment


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