Technical Support Advisor
1 week ago
Job Advert
Are you ready to take on a support role working on a global medical technology campaign dedicated to driving a healthier world? We are looking for a Technical Support Advisor to play a key role in maintaining and servicing high-end lifesaving medical equipment.
We're a global technology and services leader that powers the brands of the future.We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
Career growth and personal development
This is a great opportunity to experience the power of what's next and develop "friends for life" at the same time.
We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.What you will do in this role
As a Technical Support Advisor on our team, you will:
- Collaborating with customers (doctors, radiographers, medical tech staff, etc.) and field service engineers to address equipment status, maintenance and repair needs
- Coordinating and resolving internal customer issues related to parts, tools and logistics
- Providing first class customer service including accurate billing and cost management
Your qualifications and experience
Concentrix is a great match if you have:
- Experience in a fast-paced customer-focused environment prioritising customer satisfaction
- Strong stakeholder management and relationshipbuilding skills
- Billing, contracts administration, engineer service scheduling and logistics experience preferred
- Strong IT skills, including Excel and data management
- Strong problemsolving skills with a creative approach to finding solutions
- Excellent organisational and multitasking abilities
What's in it for you
- Competitive salary of £23,87
- Access to a generous employee discount portal, saving you up to £1,000 annually on groceries, shopping, entertainment and travel
- Wellbeing support through employee access programmes for the mind, body and soul
- Comprehensive dental plan and priority access to a private GP
- Training and education through on demand videos for adults as well as kids
- Work in an inclusive and collaborative environment
Experience the best version of you
Concentrix is an equal opportunity employer
Eligibility to work
In accordance with the United Kingdom's law, only applicants who are legally authorised to work in the UK will be considered for this position.
Job Reference:
UK02301
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