Customer Service Advisor

1 week ago


Derby, Derby, United Kingdom Page Personnel Full time
Friendly and fast paced working environment

  • Hybrid Working

About Our Client:

My client is a leading drinks manufacturer based in Derby. They lead the soft drinks world in providing to leading supermarkets through their high quality products.

As a Customer Service Advisor you will be responsible for:

  • Answering all calls from our business customers in a timely, polite and professional manner
  • Providing high levels of customer service, including handling customer queries
  • Acting as a central point of contact to process orders, according to customer's agreed leadtimes
  • Providing a central point of contact for first call resolution of distribution queries
  • Capturing and managing all orders for allocated customers, ensuring these are processed efficiently and accurately, and to company deadlines
  • Liaising with Supply Chain on stock availability and delivery queries and feeding back to customers, as necessary
  • Ensuring that our customers and the Sales team are kept informed of order progress and any changes to the order delivery schedules, through the logistics escalation process
  • Investigating and reporting order discrepancies and failed deliveries, working with the Logistics team to resolve any issues

The Successful Applicant:

As a Customer Service Advisor you will demonstrate:

  • Excellent interpersonal and organisational skills
  • Good communication both verbal and written
  • Computer literate (in Microsoft Office)
  • Ability and willingness to learn
  • Can work with colleagues to support the activities of the business
  • Able to start and complete activities within time frames
  • Can evaluate facts and recommend appropriate decisions
  • Good attention to detail

What's on Offer:

As a Customer Service Advisor you will benefit from:

  • An annual bonus incentive
  • Company pension scheme
  • Life assurance
  • 25 days holiday in addition to bank holidays (with the option to purchase additional holidays)
  • Working up to two days per week remotely
  • Free, on site parking


  • Derby, Derby, United Kingdom Service Care Solutions Full time

    Job Title - Customer Service Advisor Location - Derby DE1 Contract - Temp - 6 months Hours - 25 or 37 Role summary - This company is seeking a highly motivated and enthusiastic Customer Service Advisor to join their team. As a Customer Service Advisor, you will be responsible for delivering a face-to-face service from the company's reception. You will...


  • Derby, Derby, United Kingdom Service Care Solutions Ltd Full time

    Job Title - Customer Service Advisor Location - Derby DE1 Contract - Temp - 6 months Hours - 25 or 37 Role summary - This company is seeking a highly motivated and enthusiastic Customer Service Advisor to join their team. As a Customer Service Advisor, you will be responsible for delivering a face-to-face service from the company's reception. You...


  • Derby, Derby, United Kingdom Pertemps Network Group Full time

    Job Description:We have an exciting opportunity for a customer service advisor to join a busy environment for a company who value their employees and provide service excellence for there customers.This is a temporary to permanent position starting immediately.Shift patterns/Pay Rate:Monday to Friday08:30 - 17:15£ 10.50 per hourCustomer service advisor...


  • Derby, Derby, United Kingdom Birlea Furniture Ltd Full time

    Customer Service AdvisorCastle Donnington£Competitive Salary plus benefitsYour new Company:Birlea is a leading furniture importer/wholesaler in the UK who have grown to be one of the largest companies in the furniture sector. Our teams search the world to bring home something a bit different. From traditional classics to the latest contemporary designs, we...


  • Derby, Derby, United Kingdom EVO Group Full time

    We have an exciting opportunity for an customer service advisor to join the team within our Derby branch. Customer Service is accountable for the operation and administration specifically covering the service given to customers and internal sales teams, ensuring that customers receive a high level of service enabling the branch to support growth. The...


  • Derby, Derby, United Kingdom Network Plus Full time

    Customer Service AdvisorOur CompanySince its formation in 2000, Network Plus Group has gone from strength to strength following successful contract awards and acquisitions. The Group comprises Network Plus Services, Go Traffic Management, Capital Traffic Management, EOS and Network Plus Multi Utility.Network Plus is now one of the UK's leading utility and...


  • Derby, Derby, United Kingdom Refresco Full time

    Are you looking for a new challenge, fancy trying something different?We are looking for people who like to be challenged every day, learning new things and working with great people. We're looking for someone who is innovative and seeks solutions to every challenge; striving to be better tomorrow than they are todayBring with you the ability to communicate...


  • Derby, Derby, United Kingdom Cactus Search Full time

    We are currently working in partnership with a client of ours, based just outside Derby, who are looking for a Customer Service Advisor to join their growing team.This client provides award-winning solutions and services to a number of different industries and is rapidly growing, they are looking for hard-working ambitious individuals, who are interested in...


  • Derby, Derby, United Kingdom Pertemps Network Group Full time

    Job Description:We are currently working in partnership with a client of ours, based just outside Derby, who are looking for a Customer Service Advisor to join their growing team.This client provides award-winning solutions and services to a number of different industries and is rapidly growing, they are looking for hard-working ambitious individuals, who...


  • Derby, Derby, United Kingdom nurtur Full time

    Brief Your Market, part of nurtur. group are looking for Customer Services Advisor to join our team.The nurtur. group is a diverse group of businesses brought together based on holistically delivering maximum potential growth to Estate and Letting Agents.Using both our unique bespoke software and cleverly designed strategic marketing packages, we generate,...


  • Derby, Derby, United Kingdom WebHelp UK Full time

    Are you detail-oriented, reliable, and ready to make a difference in customer service? We are looking for experienced professionals to join our team as Customer Service Advisors. If you have a knack for problem-solving and a passion for helping others, we want to hear from youWe're a global technology and services leader that powers the brands of the future....


  • Derby, Derby, United Kingdom SEVERN TRENT Full time

    Hello. We're Severn Trent and we think water is wonderful. And we're pretty keen on people too.24 hours a day, 365 days a year we serve 4.8 million households and business across the heart of the UK. Each cuppa drank, each toilet flushed is only possible because of the 7,000 brilliant team members working across our patch.We welcome people from all walks of...

  • Service Advisor

    1 week ago


    Derby, Derby, United Kingdom CSM Garage Services Ltd. Full time

    We have a new service advisor role at CSM Garage Services Ltd.What will you be doing? Understanding customer needs and noting vehicle requirements Booking work in workshop diary in line with workshop capacity Pricing and ordering parts as required Booking and handing over loan vehicles Explaining work both required and carried out on customer vehicles...


  • Derby, Derby, United Kingdom Proactive Personnel Full time

    Proactive Personnel is currently working in partnership with a pharmaceutical company to recruit a customer service advisor to join a small team based off of Ascott Drive in Derby.You will be responsible for taking inbound calls from customers to organize prescriptions, place orders, liaise with supplies, organize deliveries, process sales orders, raise...


  • Derby, Derby, United Kingdom Babington Full time

    **Customer Support Advisor - 6 month Contract**Are you pro-active and passionate with a caring and support nature with a determination to delivering a quality service for all internal and external customers? Are you confident, enthusiastic and willing to engage with learners and employers acrossa national remit to offer information, advice, guidance and...


  • Derby, Derby, United Kingdom Babington Full time

    Customer Support Advisor - 6 month ContractAre you pro-active and passionate with a caring and support nature with a determination to delivering a quality service for all internal and external customers? Are you confident, enthusiastic and willing to engage with learners and employers across a national remit to offer information, advice, guidance and support...

  • Customer Advisor

    1 week ago


    Derby, Derby, United Kingdom SEVERN TRENT Full time

    LET'S CUT STRAIGHT TO ITNew job? Great New career? WonderfulYou're not only looking for your next job. You're looking for a career. A role where you can really make a difference. Where the possibilities are endless. One in three of our Customer Advisors progress their careers within two years.We're looking for people to join us in our Customer Service...


  • Derby, Derby, United Kingdom Firstsource Healthcare Full time

    Date: Aug 7, 2023- Location: Derby, GB- Requisition ID: 3724- Description:Outbound Sales Advisor working with SkyLocation: Hybrid - Pride Park Derby officeApplicants must live in Derby or be able to commute reliablyReady to head back into the office?Want to be a part of a thriving and energetic sales team?We're recruiting for Outbound Sales advisors to join...


  • Derby, Derby, United Kingdom Parkway Volkswagen Full time

    We are looking to add to our team of bright, energetic, customer-orientated team players in Derby - with individuals who are able to look after the immediate and future needs of our customers.This is a fantastic opportunity to work for a long established, family run, reputable Main Dealer.Key responsibilities will include: Creating an immediate and...


  • Derby, Derby, United Kingdom Cherry Professional Limited Full time

    Customer Sales Advisor | Derby DE24 | £21,750Monday-Friday 8.30-5pm with weekends on a rota (1 in 4)Good progression/Career ladder, training opportunities availableBonus based on team performance, perk box scheme with cinema tickets, coffees, health planLot of parking at Derby siteA fantastic opportunity has arisen with one of our most respected and growing...