Hospitality Supervisor

6 months ago

London, United Kingdom Sodexo Full time

Job Introduction
Elevate your culinary career as a **Hospitality Supervisor **in** London, WC2H 8NU, **and be a vital part of delivering exceptional food services Sodexo are seeking an experienced and passionate individual to lead our kitchens operations If you have a flair for leadership and a love for creating a delicious experience, we want to hear from you Join Sodexo and be part of something greater

**What you’ll do**:

- Manage a team of full time and agency temporary staff and ensure full training and briefing is conducted, ensuring a smooth run of the service provided
- Ensure a great customer service is provided to our clients.
- Deliver Hospitality events & client meeting rooms requirements to Sodexo and NBCU agreed standards and any end client expectations
- Guide and assist the hospitality assistants, making sure the service is always delivered in time fashion
- Gather, type and check information to be displayed on menus with Head Chef, including allergens specifications
- Ensure the maintenance and cleanliness of the hospitality pantry
- Report any customer complaints or compliments and take some remedial action if at all possible.
- Report immediately any incidents or accident, fire, theft, loss, damage, unfit food or other irregularities and take such action as may be appropriate
- Train Hospitality Assistant members according to site procedures and Sodexo and Client rules
- Prepare weekly team rota, taking into consideration extra staff needed to cover busy days, events, staff holidays and sickness
- In conjunction with the Catering Manager conduct meetings calls with the client team to ensure exceptional event planning & operation
- Liaise with chefs to create bespoke catering packages according to client’s expectations
- Carry out Hospitality Assistants PDRs as per company procedures
- Complete all administrative tasks in a timely and accurate manner
- Fully deputise for the Catering & Hospitality Manager in their absence

**Accountabilities**:

- Operate the site’s catering outlets in the absence of the Catering & Hospitality Manager meeting all Sodexo and NBCU standards and compliances
- Monitor the set up and close down of each event/meeting to ensure NBCU is at all times maintained to the highest standard and is ready for upcoming events/meetings, including manage team members and agency staff
- Maintain a high standard of Health and Safety at all times, reporting immediately any incidents or accident, fire, theft, loss, damage, unfit food or other irregularities and take such action as may be appropriate
- Assist in planning and co-ordinating the weekly booking of temporary staff, staff over-time required, ordering light equipment, alcohol and softs to maximise profitability and reduce wastage and undue costs
- Promote a harmonious working environment to deliver contract service level agreement in line with Sodexo core values

**What you bring**:

- Strong verbal communication skills
- Management of team of up to 15 members of service staff
- Good financial awareness
- Sound basis of IT knowledge and usage
- At least 2 years of frontline operational experience
- At least 1 year of client liaison

**What we offer**:
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

- Unlimited access to an online platform offering mental health and wellbeing support.
- An Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
- Access to a 24hr virtual GP Service
- The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family).
- Save for your future by becoming a member of the Mercer Aspire Pension Plan
- A death in Service benefit for colleagues who pass away whilst employed by Sodexo
- Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including apprenticeships and a variety of learning and development tools.
- Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.

About The Company
**About Sodexo**

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled

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