Receptionist / Inbound Customer Services - 6 Month

6 months ago

Richmond, United Kingdom Savills Full time

**Location**: Richmond, London

**Hours**:Tuesday - Friday, 9am - 5.30pm. Saturday, 9am - 5pm

We're recruiting for an excellent communicator who takes pride in delivering exceptional customer service.

You'll be joining our Hive Customer Services department and be responsible for answering overflow calls from the many different Savills offices across the country and monitoring the live chat on the Savills website.

The first month will be based in our office - from then you will be able to work from home twice a week.

The Receptionist enables Savills to deliver consistently high levels of customer service to our clients - a clear point of difference - for which we are exceptionally proud. This means that when someone picks up the phone to Savills, they get through to the right person, who is happy to help - every time; no answerphones, re-directs or call-back requests.

Our goal is to ensure that all of our clients leave satisfied in the knowledge that they are getting the best outcomes that the market is able to offer as a result of using our services. They should leave the process with a smile, more than happy and confident to recommend us: When thinking of anything property, we only want our clients and prospective clients to think of Savills.

**Key Responsibilities**
- Answer incoming calls and provide accurate and complete information in a timely manner
- Resolve customer enquiries, ensuring that the customer's needs are met
- Maintain a high level of knowledge about the company's products, services, and processes
- Follow established procedures for handling customer inquiries and complaints
- Upsell additional products or services to customers, as appropriate
- Accurately document customer interactions and maintain detailed records of customer inquiries
- Adhere to established call handling and customer service standards
- Understand the company's organisational structure and marketing campaigns
- Support Marketing in their initiative to close the feedback loop
- Be the "voice of the brand" and uphold the benchmark of the brand
- Follow all Hive procedures, processes and frameworks

**Key Skills**
- Ability to adapt, grow and learn quickly
- Excellent communication and interpersonal skills
- Strong organisational and time management skills
- Passion for delivering exceptional customer service
- Excellent written and verbal communication skills
- Strong problem-solving and customer service skills
- Ability to work in a team environment and support fellow team members

Recruitment agencies

Savills only pay agency fees where we have a signed agreement in place and that agency has been previously contacted and directed by a member of our recruitment team. We do not pay agency fees when speculative and unsolicited CVs are submitted to Savills or any of our employees other than via our careers website and through our recruitment process. If this is not adhered to, agency fees will not be paid.

Find out more about Savills offer

Recruitment agencies

Savills only pay agency fees where we have a signed agreement in place and that agency has been previously contacted and directed by a member of our recruitment team. We do not pay agency fees when speculative and unsolicited CVs are submitted to Savills or any of our employees other than via our careers website and through our recruitment process. If this is not adhered to, agency fees will not be paid.

Submission of any unsolicited CVs or proposals to Savills will be deemed evidence of full and unlimited acceptance of this approach.

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