Customer Services Representative

4 months ago

Richmond, United Kingdom Savills Full time

**Fixed Term Contract - 6 Months Hybrid**

**Location**: Richmond, London

**Hours**:5 days rotating Monday - Friday, 1 in 3 Saturdays, 9am-5:30pm

We're recruiting for an excellent communicator who takes pride in delivering exceptional customer service.

Based at our Richmond Lettings Head office, the Customer Services Representative enables Savills to deliver consistently high levels of customer service to our clients, a clear point of difference, for which we are exceptionally proud.

In this role you'll be responsible for providing inbound contact support for the business, in order to resolve enquiries and generate leads. In order to do this, you will need to work closely with the Marketing team to support their efforts and be the ‘voice of the brand’.

**Role Responsibilities**
- Answer incoming calls and provide accurate and complete information in a timely manner
- Resolve customer enquiries, ensuring that the customer's needs are met
- Maintain a high level of knowledge about the company's products, services, and processes
- Follow established procedures for handling customer inquiries and complaints
- Upsell additional products or services to customers, as appropriate
- Accurately document customer interactions and maintain detailed records of customer inquiries
- Adhere to established call handling and customer service standards
- Understand the company's organisational structure and marketing campaigns
- Support Marketing in their initiate to close the feedback loop
- Be the "voice of the brand" and uphold the benchmark of the brand
- Follow all Hive procedures, processes and frameworks

**Essential Skills & Experience**:

- Ability to adapt, grow and learn quickly
- Excellent communication and interpersonal skills
- Strong organisational and time management skills
- Passion for delivering exceptional customer service
- Excellent written and verbal communication skills
- Strong problem-solving and customer service skills
- Ability to work in a team environment and support fellow team members
- Experience in Customer Services

Recruitment agencies

Savills only pay agency fees where we have a signed agreement in place and that agency has been previously contacted and directed by a member of our recruitment team. We do not pay agency fees when speculative and unsolicited CVs are submitted to Savills or any of our employees other than via our careers website and through our recruitment process. If this is not adhered to, agency fees will not be paid.

Submission of any unsolicited CVs or proposals to Savills will be deemed evidence of full and unlimited acceptance of this approach.

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