Customer Service Ambassador

2 weeks ago


Richmond, Greater London, United Kingdom Scott's Restaurant - Team Member Full time

We are currently seeking a skilled and customer-focused Receptionist to join our dynamic team at Scott's Richmond, a renowned dining destination in Richmond-Upon-Thames. As a Receptionist, you will be the first point of contact for our guests, setting the tone for their experience at our restaurant.


The ideal candidate will possess excellent communication and interpersonal skills, as well as strong organizational skills and attention to detail. Previous experience as a receptionist or host or Maitre D' in a restaurant or hospitality setting is required, with experience with either Open Table or Seven Rooms being a must.


Key Responsibilities:


- Greet and welcome guests with warmth and professionalism.


- Manage reservations, ensuring accurate and efficient table assignments.


- Coordinate with the service team to ensure a seamless dining experience.


- Answer phone calls and inquiries, providing information and assistance.


- Maintain the reception area, keeping it clean and organized.


- Uphold the highest standards of service and guest satisfaction.


Benefits:


• Generous discount off your bill (including drinks), when dining in one of our restaurants across the Group


• Unrivalled opportunities for progression across the Group


• 28 days holiday, increasing with length of service up to 5 extra days


• Recommend a friend scheme with great bonuses per individual referral


• Exclusive access to our discounts including money off gym memberships, travel, online shopping, gadget, and much more


• Reward programmes, long service awards, and staff recognition and incentives


As a valued member of our team, you will have the opportunity to work in a distinguished establishment committed to delivering unparalleled hospitality.



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