Receptionist

5 months ago


Richmond, United Kingdom Richmond Hill Hotel Full time

Thrilled to be part of one of the **Hospitality Industry's Best Employers**? It's an exciting time to join the Richmond Hill Hotel team, having been recognised as one of the best companies to work for by The Sunday Times, a Top Employer by The Caterer awards, winning Best Large Hotel at the Beautiful South Awards.

So, if you're looking for an inspiring journey where no two days are the same, with a lot of ongoing growth and opportunities, come and join our Richmond Hill Hotel team.

We’re an award - winning independent, destination loved hotel, restaurant & bar pouring incredible experience, creative imagination, and heart into delivering hill-top magic for our guests. Our team is at the heart of everything we achieve at Richmond Hill Hotel - our overwhelmingly positive reviews are testament to the hard work our amazing stars put in. We’re committed to creating a comfortable place for our team to work and we’re overjoyed to have twice been finalists for ‘Employer of the Year’ and won a People award for our ‘Team Engagement’.

The culture at the hotel is progressive, independent, and free-spirited - it’s just the fabric of the buildings that’s historic, not our approach to business We are looking for a proactive team player that comes with plenty of ideas and enthusiasm and is also super organised and able to manage their time effectively. We are looking for exceptional **Receptionist** to join our **Front office** team.

Annual salary is £24,954.68 plus monthly service charge of approx. £150-200. You will be working 4 days a week having 3 days off. Three of the shifts are from 8am - 8pm and one 7 hours shift (40 hours per week).
**What's in it for you?**
- Exceptional people deserve to be recognised and rewarded, and in addition to an industry leading salary, you can expect an uncountable and incredible benefits package including: - access to hundreds of online perks & discounts;
- free health cashback plan for you and your family;
- extra day’s holiday for every year you work for us (up to 5 additional days);
- salary sacrifice schemes to help you buy a bike, laptop, or gym membership;
- our team can use our onsite gym;
- bespoke career development through internal and external training schemes;
- meals on duty; Refer a friend scheme, with up to £500 cash incentive; Hotel recognition Programme including our Employee of the Month and Manager of the Quarter awards;
- free parking on site;
- flexible working patterns, as well as much more

**Is this Receptionist role right for me?**

As a Receptionist at Richmond Hill hotel, you will check in guests and respond to queries about the hotel. As clichéd as it sounds - you’ll constantly want to find innovative ways to put a smile on your customers face. It could be as simple as offering to book Amy a seat at the best table in our restaurant, after she has told you she’s spent the last two hours travelling and you knew the last thing she would want is to venture back out of the hotel again... Or it could be upgrading Chris’ room as he’s stayed with you five times in the last month and well, why wouldn’t we want to go above and beyond?
You’ll already be an established Receptionist, or a professional with a knowledge of the hospitality industry who lives breathes and sleeps outstanding service. You’ll be confidently able to respond to incoming queries to the hotel, whilst checking-in guests and all the time ensuring you provide outstanding first impressions.
**What next?**

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