111 Health Advisor
1 month ago
**FCMS (NW) Ltd JOB DESCRIPTION**
**Post: 111 Health Advisor**
**Hours**: Full Time/Part Time/Bank Available
**Pay**: £10.30 whilst training then rising to £10.92 once trained
**Reports to**: 111 Service Lead
**Accountable to**: 111 Service Lead
**Base**: Newfield House, Vicarage Lane, Blackpool, Lancashire
**Covid Vaccination **Proof of covid vaccinations desirable
**Status**:
**Values**:
Our behaviours should be in line with our values which form part of our Company DNA:
- **Fun: People rarely succeed unless they are having fun. Happiness is healthy**:
- **Awesome: We aren’t here to be average, we’re here to be awesome**:
- **Humble: We’re here to make a difference to the lives of others, NOT to see how important we can become**:
- **Brave: We challenge the norm. We have the courage to get the difficult jobs done**:
- **Oomph: We have natural oomph It’s infectious**:
- **Go-getting: We are intuitive to changing needs and respond quickly which we do with energy, ideas, and positivity**
**Post responsibilities**
- To provide a fast, accurate and effective patient telephone call taking (operator) service to patients in an emergency setting for 111 to identify the best route of care for them
- To take, record and process information received accurately and concisely using nationally recognised software. Relevant information will need to be identified and logged as data on to a computer
- To undertake an intensive internally based training programme NHS Pathways (approx 150 hours) to be able to use the software in a safe, effective and efficient manner and any other recognised training for development
- To provide a professional and high-quality telephone call taking service for local health care services i.e. District Nurses/GP practices
- To be able to gather essential information in the least possible time while remaining polite and courteous
- To be able to follow strict procedures and protocols at all times
- Ensure full patient confidentiality at all times
- To work effectively under pressure in a calm and confident manner whilst remaining sensitive to the callers and patient’s needs
- To undertake any clerical work, administrative, data inputting and any other duties relevant to FCMS (NW) Ltd activities
- To be flexible and work a variety of daytime, evening, weekend, overnight and bank holidays hours on rotation and when required for holiday and sickness
The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. You will be expected to fulfil your mandatory safeguarding training at the level applicable to this role.
**Job Types**: Full-time, Part-time, Zero hours contract
**Salary**: £10.92 per hour
Work Location: One location
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