111 Health Advisor

4 weeks ago


Blackpool, United Kingdom FCMS Full time

About us We have an established history of handling calls for both clinical and non-clinical services; ensuring that all services we operate are maintained at the highest level of quality and efficiency. We have been delivering local health care since 1994 during out of hours periods; taking calls for GP practices when they are closed which enables us to understand what the local population needs. Our knowledge puts us in the ideal position to deliver a range of services that our patients deserve. We are proud to deliver NHS 111 and local booking agent services.

Why work here? You will be joining a team that is dedicated to supporting our community in some of their worst times. If you like a challenge and thrive working in a fast-paced environment, then 111 is an ideal role. This role is so rewarding.

Through callers challenging times, we make a real impact; ensuring assessments are timely, accurate and supportive, providing a service that will benefit the local community, and no doubt some of our family and friends. The responsibilities of a 111 Health Advisor. By telephone, to provide a fast, accurate and effective 111 service to a patient in likely an emergency setting to identify the best route of care for them dependant on their symptoms. To take, record and process highly personal information received, with accuracy and concisely using nationally recognised software.

Relevant information will need to be identified and logged as data on to a computer. IT skills are important. At the extreme, working in this role, you could save a life. How we support our health advisors is to expect that they pass assessments at regular stages of a training course.

In this role, you will complete an intensive training programme that we provide at the start of your journey with us. We will train you on a programme called NHS Pathways, that requires approximately 150 hours of training to be able to use the software in a safe, effective, and efficient manner alongside any other recognised training for development. Part of the role can be to provide a professional and high-quality telephone call taking service for local health care services i.e., District Nurses/GP practices. To be able to gather essential information in the least possible time while remaining polite and courteous we are trying to route our patients to the best care in the quickest way.

To be able to follow strict procedures and protocols at all times this is a high-pressured role, and we need to ensure that the patient is safe at all times. Ensure full patient confidentiality at all times. To work effectively under pressure in a calm and confident manner whilst remaining sensitive to the callers and patients needs To undertake any clerical work, administrative, data inputting and any other duties relevant to FCMS (NW) Ltd activities To be flexible and work in a service that delivers care from 0700-2400, 7 days a week. There is a lot of opportunity to work daytime, evening, weekend, overnight shifts.

You will be expected to fulfil your mandatory safeguarding training at the level applicable to this role.


  • 111 Health Advisor

    1 month ago


    Blackpool, United Kingdom FCMS PDS Medical Full time

    **Welcome to FCMS!** Come and join our ever expanding team in Blackpool! **Post: 111 Health Advisor** **Hours**: Full Time/Part Time/Bank Contracts including flexible and fixed hours. - **The training course for this role begins on Monday 15th January 2024. **_The training course is 2 weeks full time Monday Friday 10:00am - 4.30pm. **You must be available...

  • 111 Health Advisor

    1 month ago


    Blackpool, United Kingdom FCMS Full time

    **Welcome to FCMS!** Come and join our ever expanding team in Blackpool! **Post: 111 Health Advisor** **Hours**: Full Time/Part Time/Bank Contracts including flexible and fixed hours. The training courses for this role are beginning The training courses for this role are beginning **Tuesday 7th May 2024 & Monday 1st July 2024** The training course is 2...

  • 111 Health Advisor

    4 weeks ago


    Blackpool, United Kingdom FCMS PDS Medical Full time

    **FCMS (NW) Ltd JOB DESCRIPTION** **Post: 111 Health Advisor** **Hours**: Full Time/Part Time/Bank Available **Pay**: £10.30 whilst training then rising to £10.92 once trained **Reports to**: 111 Service Lead **Accountable to**: 111 Service Lead **Base**: Newfield House, Vicarage Lane, Blackpool, Lancashire **Covid Vaccination **Proof of covid...

  • 111 Health Advisor

    1 month ago


    Blackpool, United Kingdom FCMS Full time

    Our call centre is a highly varied and incredibly busy work environment where no two days are the same. Patient care is our utmost priority and you will remain calm and professional even when dealing with high call volumes and challenging or distressed customers. Flexibility to work a variety of shifts and incredibly busy work environment.While the 111...

  • 111 Health Advisor

    1 month ago


    Blackpool, United Kingdom FCMS Full time

    The training course for this role starts Monday 7th August 2023 for 2 weeks full time Monday Friday 10am 4.30pm. You must be available to attend this full training session. To provide a fast, accurate and effective patient telephone call taking (operator) service to patients in an emergency setting for 111 to identify the best route of care for them

  • 111 Health Advisor

    1 month ago


    Blackpool, United Kingdom FCMS Full time

    Post responsibilities To provide a fast, accurate and effective patient telephone call taking (operator) service to patients in an emergency setting for 111 to identify the best route of care for them To take, record and process information received accurately and concisely using nationally recognised software. Relevant information will need to be identified...


  • Blackpool, Lancashire, United Kingdom FCMS Full time

    111 Clinician – Call Handling | Blackpool **Please note – This role is for clinicians only Applicants must be educated to a degree level in relation to their registered role and have an active registration either with NMC, GPC or HCPC** Great opportunity for clinicians to join our 111 Team in Blackpool! Contract – Permanent Location – Newfield...

  • Employment Advisor

    4 weeks ago


    Blackpool, United Kingdom Aspire Recruitment Full time

    **Employment Advisor** **Blackpool** **£25,900 - 27,852** **Full-time, Permanent** We are currently recruiting for Employment Advisors who will provide intensive and personalised support to job seekers who have physical or mental disabilities which could be affecting their chances in securing employment. You will provide support to each customer over a...


  • Blackpool, United Kingdom Blackpool Teaching Hospitals NHS Foundation Trust Full time

    Blackpool Teaching Hospital Foundation Trust (BTHFT) seeks to appoint a Health Independent Domestic Violence Advocate (IDVA) to be part of the Safeguarding Team working working either in a hospital settings or alongside Police Colleagues within Operation Provide. As a Health IDVA, you will be working alongside multi-agency professionals to support victims...

  • Sales Advisor

    4 weeks ago


    Blackpool, United Kingdom Fawkes & Reece (North) Full time

    Sales Advisor New build Housing My client are a national house builder providing quality new homes in the North West region have an opportunity for an experienced Sales Advisor for their development based in Blackpool. Sales Advisor role Reporting to the Sales Manager your role is to ensure sales targets are met through negotiation and selling of plots...

  • Service Advisor

    5 days ago


    Blackpool, United Kingdom Cox Motor Group Full time

    **Service Advisor - OTE £25,500 - £27,500 per annum** **Working hours: 42.5hours per week Monday - Friday, alternative Saturdays** An excellent opportunity for an experienced Service Advisor with the drive and enthusiasm to push the business forward. Working in the small but friendly and passionate team you will have the opportunity to develop your...

  • Sales Advisor

    3 weeks ago


    Blackpool, United Kingdom Fawkes & Reece (North) Full time

    Sales AdvisorNew build Housing My client are a national house builder providing quality new homes in the North West region have an opportunity for an experienced Sales Advisor for their development based in Blackpool.Sales Advisor roleReporting to the Sales Manager your role is to ensure sales targets are met through negotiation and selling of plots ensuring...

  • Sales Advisor

    2 weeks ago


    Blackpool, United Kingdom Fawkes & Reece (North) Full time

    Sales AdvisorNew build HousingMy client are a national house builder providing quality new homes in the North West region have an opportunity for an experienced Sales Advisor for their development based in Blackpool. Sales Advisor roleReporting to the Sales Manager your role is to ensure sales targets are met through negotiation and selling of plots ensuring...


  • Blackpool, United Kingdom Cox Motor Group Full time

    **Senior Service Advisor - OTE £28,000 - £32,000 per annum** **Working hours: 42.5hours per week Monday - Friday, alternative Saturday + bonus + overtime** An excellent opportunity for an experienced Senior Service Advisor with the drive and enthusiasm to push the business forward. Working in the small but friendly and passionate team you will have the...

  • Sales Advisor

    21 hours ago


    Blackpool, United Kingdom Fawkes and Reece Full time

    Sales AdvisorNew build Housing My client are a national house builder providing quality new homes in the North West region have an opportunity for an experienced Sales Advisor for their development based in Blackpool. Sales Advisor role Reporting to the Sales Manager your role is to ensure sales targets are met through negotiation and selling of plots...

  • Holiday Advisor

    2 weeks ago


    Blackpool, Lancashire, United Kingdom Fawkes & Reece (North) Full time

    Sales Advisor New build Housing My client are a national house builder providing quality new homes in the North West region have an opportunity for an experienced Sales Advisor for their development based in Blackpool. Sales Advisor role Reporting to the Sales Manager your role is to ensure sales targets are met through negotiation and selling of plots...


  • Blackpool, Lancashire, United Kingdom Ingeus Full time

    Outreach Engagement AdvisorSalary - £26,500Contract - Full time 12 month FTCLocation - Covering Blackpool, Fleetwood, Lancaster and MorecambeWe are pleased to be able to offer some new opportunities on the Work and Health Programme and are looking for an Outreach Engagement Advisor to join the team. This role is key in engaging with stakeholders to...

  • Service Advisor

    2 days ago


    Blackpool, Lancashire, United Kingdom The Solution Auto Full time

    Vacancy - Service Advisor Our client, a well-established motor trade employer with a great reputation, is looking to recruit an experienced Service Advisor to join the team As a Service Advisor, you will the first point of contact for customers in the Aftersales department, you will check vehicles in and out, liaise with your customers ensuring the best...


  • Blackpool, United Kingdom GLASDON LTD Full time

    Job Title: Customer Support Advisor Location: Blackpool Salary: Competitive Job Type: Permanent, Full Time About us: Glasdon International Limited is part of the Glasdon Group with companies in Europe and the United States and is a market leader in the design, marketing, and supply of environmental and safety products About the role: Are you looking...


  • Blackpool, United Kingdom GLASDON LTD Full time

    Job Title: Customer Support AdvisorLocation: BlackpoolSalary: CompetitiveJob Type: Permanent, Full TimeAbout Us:Glasdon International Limited is part of the Glasdon Group with companies in Europe and the United States and is a market leader in the design, marketing, and supply of environmental and safety products.About The Role:Are you looking for an...