111 Health Advisor

2 weeks ago

Blackpool, United Kingdom FCMS PDS Medical Full time

**Welcome to FCMS** Come and join our ever expanding team in Blackpool

**Post: 111 Health Advisor**

**Hours**: Full Time/Part Time/Bank Contracts including flexible and fixed hours.
- **The training course for this role begins on Monday March 4th 2024. **_The training course is 2 weeks full time Monday Friday 10:00am - 4.30pm. **You must be available to attend this full training session.**

**Pay**: £11.00 p/hr whilst training and £11.55 p/hr once the shadowing phase is passed.

Enhancements are available for shifts from 20:00-24:00 Mon-Fri 30% and all day on Saturday and Sunday 45%

**Reports to**: 111 Operational Support team

**Accountable to**: 111 Service Lead

**Base**: Newfield House, Vicarage Lane, Blackpool, Lancashire, FY4 4EW

**Our Why**:
To nurture an environment of inspiration, innovation, and disruption so that the people in our world receive exceptional care for this generation and the next.

**Values**:
Our behaviours should be in line with our values which form part of our Company DNA:
**Our key expectations are**:
Ø Self-awareness - Living authentically.

Ø Adaptability
- Being ready to adjust depending on the situation.

Ø Openness - What you see is what you get.

Ø Positivity with a real sense of being able to strive for the impossible

Ø Generosity of spirit
- Everyday should be an opportunity to act with kindness.

Ø Ability to have fun - Taking the role seriously, whilst being yourself

**About us**

We have an established history of handling calls for both clinical and non-clinical services; ensuring that all services we operate are maintained at the highest level of quality and efficiency. We have been delivering local health care since 1994 during out of hours periods; taking calls for GP practices when they are closed which enables us to understand what the local population needs. Our knowledge puts us in the ideal position to deliver a range of services that our patients deserve. We are proud to deliver NHS 111 and local booking agent services.

**Why work here?**

You will be joining a team that is dedicated to supporting our community in some of their worst times. If you like a challenge and thrive working in a fast-paced environment, then 111 is an ideal role.

This role is so rewarding. Through callers challenging times, we make a real impact; ensuring assessments are timely, accurate and supportive, providing a service that will benefit the local community, and no doubt some of our family and friends.

**What will the role involve?**

The role of a 111 Health Advisor is a highly varied one and you can expect an incredibly busy work environment where no two days are the same. Patient care is our utmost priority, and you will remain calm and professional even when dealing with high call volumes and challenging or distressed customers. This is a hugely important role, and you can be supporting a mental health-based call, talking someone through CPR to raising an ambulance. FCMS Health Advisors answer approximately 27,400 call per week.

**Flexibility to work a variety of shifts is essential in this role.**

Nationally the 111 service is 24/7.

FCMS provide the 111 service between 7am - 12 midnight, 365 days a year.

Therefore, you must be able to work shifts across evenings, weekends, Bank Holidays and during the festive period. Full-time, part-time and bank shifts are available, and we offer flexible and fixed contract shifts.

**The responsibilities of a 111 Health Advisor.**
- By telephone, to provide a fast, accurate and effective 111 service to a patient in likely an emergency setting to identify the best route of care for them dependant on their symptoms.
- To take, record and process highly personal information received, with accuracy and concisely using nationally recognised software. Relevant information will need to be identified and logged as data on to a computer. IT skills are important.
- At the extreme, working in this role, you could save a life.

How we support our health advisors is to expect that they pass assessments at regular stages of a training course. In this role, you will complete an intensive training programme that we provide at the start of your journey with us. We will train you on a programme called NHS Pathways, that requires approximately 150 hours of training to be able to use the software in a safe, effective, and efficient manner alongside any other recognised training for development.
- Part of the role can be to provide a professional and high-quality telephone call taking service for local health care services i.e., District Nurses/GP practices.
- To be able to gather essential information in the least possible time while remaining polite and courteous - we are trying to route our patients to the best care in the quickest way.
- To be able to follow strict procedures and protocols at all times - this is a high-pressured role, and we need to ensure that the patient is safe at all times.
- Ensure full patient confidentiality at

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