Customer Scheduler

5 days ago

Newmarket, United Kingdom Fusion People Ltd Full time

Customer Service Scheduler
Do you have a passion for delivering excellent customer service? Do you want to work for a company that take great care of their staff and reward them for all their hard work? If you're looking for a new opportunity this could be the ideal role for you.
The Customer Service Dispatcher will play a crucial role in supporting our clients by ensuring their customers are successfully appointed to receive new technology via inbound and outbound telephony contact.
Main Responsibilities as a Customer Service Dispatcher:

- Contact customers to book in their appointment to fit their new SMART meters.
- Receive and service inbound customer queries
- Proactively communicate with allocated engineers to ensure they are aware of any specific customer requirements
- Follow the abort process to endure that any incomplete jobs are reschedule and can be completed
- Follow all agreed processes to encourage a consistent approach to all tasks
- Work closely with Team Leader to deliver fair customer outcomes
- Submits accurate and timely reports to Operations Team Leader as required
- Works closely with other Operations functions and Team Leaders to share best practice
- Continually strive to achieve performance targets and delivering great customer interactions
Skills needed as a Customer Service Dispatcher:
Experience of working in a Customer Service environment, ideally within a Dispatcher role, although not essential
- Efficient and concise communication skills
- Ability to work as part of a high performing team
- Has the natural ability to problem solve and can react and resolve back-office issues in an ever-changing landscape
- Ability to work well under pressure whilst constantly considering opportunity for improvement and development
- Computer literate,
- Confident IT ability
- Manages own workload effectively
- The ability to use own initiative with decision making
- Flexibility to support the requirements of the role
- Is an analytical thinker
- Excellent verbal and written communication skills
- Engaging and friendly with customers to secure work for our engineering workforce
- Attentive and able to listen patiently
- Can deal with situations in a sensitive and empathetic manner
- Is honest and trustworthy
- The ability to motivate others within the team
- The ability to build and maintain customer relationships to ensure customers are delighted and future growth opportunities
- Resilient and responsive to change
- Contributes to team development through sharing expertise
- Positively engage with month performance reviews, coaching, feedback, and any other developmental opportunity to ensure continual improvement
- Build and maintain strong relationships with colleagues in the office and across the business
- Seek to continually improve the ways of working
Qualifications needed to be a Customer Service Dispatcher:

- 5 GCSEs, or equivalent (including Maths and English
- Equipped to hit the ground running and deliver results at pace, while maintaining poise
Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business.
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