Operations Officer

7 months ago

Stirling, United Kingdom University of Stirling Full time

**Post Details**
2 Positions Available

Full time.
Open ended.

Interviews dates are to be confirmed.

There is an expectation that work will be undertaken in the UK.

This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK.

**The Post**
As the Operations Officer you will be a key member of the faculty’s professional services management team and will be responsible for the delivery of a high-quality service to academic staff, students and other key internal and external stakeholders.

A good team player and a leader, you will be process-driven, can prioritise a range of tasks in a fast-paced environment, communicate at different levels, and have an excellent understanding of the planning and execution involved in the delivery of an efficient and effective administration service.

**Description of Duties**
Leading a team to provide a professional, high quality, and customer-focused service in an agile and dynamic workplace.
- Delivery of an efficient and effective service and experience to staff and students
- Managing and delivering administrative support for student lifecycle administration
- Commitment and contribution to continuous process improvement
- Supporting workload and resource planning to deliver teaching and research
- Monitoring delegated budgets and managing financial processes
- Supporting business continuity and risk management planning
- Building and maintaining relationships with colleagues and external stakeholders, sharing good practice and enabling smooth running of your areas of responsibility
- Taking an operational lead in supporting University and Faculty quality assurance processes
- Developing and maintaining knowledge and expertise in systems, policies and regulations associated with learning and teaching
- Providing efficient and effective committee management

Here are the common skill areas you are likely to use in this role:
**Communication**
- Communicating verbally and in writing
- Distilling and communicating information to a range of audiences

**Organisation and business planning**
- Planning and organising workload

**Data Analysis**
- Drawing conclusions and presenting evidence-based findings
- Using data to review and monitor performance
- Gathering, assimilating and interpreting information

**Digital**
- Utilising software to enable delivery

**Interpersonal**
- Collaborating and working as a team
- Establishing and managing relationships
- Judgement
Thinking critically
- Identifying, recommending and implementing solutions

**People Management**
- Leading, managing, developing and coaching teams

**Essential Criteria**

**Qualifications**
- Educated to a minimum of degree level, or equivalent qualifications or equivalent professional experience

**Knowledge & Experience**
- Extensive work experience in fast paced, customer focused administrative environment
- Experience of staff leadership, management and development
- Experience of managing sensitive/confidential issues with tact and diplomacy
- Experience of working across organisational boundaries to achieve goals
- Knowledge of data protection and equality legislation and an appreciation of the potential impact of this legislation on the duties of the role

**Skills & Attributes**
- Excellent organisational and time management skills, resilience and ability to prioritise a demanding workload in a pressurised environment, while maintaining high standards of quality and accuracy
- Creative and positive attitude with a commitment to providing a high-quality service
- Ability to work as part of a team to achieve goals while also being capable of independent working and using individual initiative
- Excellent written and oral communication skills, with the ability to give and receive
information effectively using a variety of methods and to communicate with a wide range of university staff, students and external partners; ability to interpret and communicate policies and procedures
- Ability to exercise sound judgement and resolve issues and problems effectively and independently, seeking advice where appropriate to ensure buy-in to the proposal or outcome
- Ability to foster good relationships, using tact and diplomacy where required

**Desirable Criteria** Qualifications**
- Evidence of ongoing leadership and management training and qualifications

**Knowledge & Experience**
- Experience of working in Higher Education and/or up-to-date knowledge and understanding of the HE sector and issues relating to the student lifecycle and experience
- Experience of working with complex (preferably student) administration systems (e.g. SITS,CMIS, Blackboard etc.)
- Experience of setting customer service standards, and of setting and monitoring individual and team objectives
- Experience of preparing agendas, writing minutes and taking follow up action
- Experience of continuous improvement methodologies and business process review and/or implementing change projects
- Experie

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