Operations Officer

8 months ago

Stirling, United Kingdom University of Stirling Full time

**Post Details**
Full time
Open ended_ _

There is an expectation that work will be undertaken in the UK.

This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK.

**The Post**
As the Operations Officer you will be a key member of the faculty’s professional services management team and will be responsible for the delivery of a high-quality service to academic staff, students and other key internal and external stakeholders.

Based in the Psychology division, you will be a good team player and a leader, be process-driven, can prioritise a range of tasks in a fast-paced environment, communicate at different levels, and have an excellent understanding of the planning and execution involved in the delivery of an efficient and effective administration service.

**Description of Duties**
- Leading a team to provide a professional, high quality, and customer-focused service in an agile and dynamic workplace
- Delivery of an efficient and effective service and experience to staff and students
- Managing and delivering administrative support for student lifecycle administration
- Commitment and contribution to continuous process improvement
- Supporting workload and resource planning to deliver teaching and research
- Monitoring delegated budgets and managing financial processes
- Supporting business continuity and risk management planning
- Building and maintaining relationships with colleagues and external stakeholders, sharing good practice and enabling smooth running of your areas of responsibility
- Taking an operational lead in supporting University and Faculty quality assurance processes
- Developing and maintaining knowledge and expertise in systems, policies and regulations associated with learning and teaching
- Providing efficient and effective committee management

**Please see attached job description for full duties of the post.**
**Essential Criteria** Communication**
- Communicating verbally and in writing
- Distilling and communicating information to a range of audiences

**Organisation and business planning**
- Planning and organising workload

**Data Analysis**
- Drawing conclusions and presenting evidence-based findings
- Using data to review and monitor performance
- Gathering, assimilating and interpreting information

**Digital**
- Utilising software to enable delivery

**Interpersonal**
- Collaborating and working as a team
- Establishing and managing relationships

**Judgement**
- Thinking critically
- Identifying, recommending and implementing solutions

**People Management**
- Leading, managing, developing and coaching teams

**Qualifications**:

- Educated to a minimum of degree level, or equivalent qualifications or equivalent professional experience

**Behaviours and Competencies**
The role holder will be required to evidence that they can meet the qualities associated with the following behavioural competencies, as detailed within the AUA Competency Framework.
- **Managing self and personal skills**
Being aware of your own behaviour and mindful of how it impacts on others, enhancing personal skills to adapt professional practice accordingly.
- **Delivering excellent service**
Providing the best quality service to external and internal clients. Building genuine and open long-term relationships in order to drive up service standards.
- **Finding solutions**
Taking a holistic view and working enthusiastically to analyse problems and to develop workable solutions. Identifying opportunities for innovation.
- **Embracing change**
Being open to and engaging with new ideas and ways of working. Adjusting to unfamiliar situations, shifting demands and changing roles.
- **Using resources effectively**
Identifying and making the most productive use of resources including people, time, information, networks and budgets.
- **Engaging with the wider context**
Enhancing your contribution to the organisation through an understanding of the bigger picture and showing commitment to organisational values.
- **Developing self and others**
Showing commitment to own ongoing professional development. Supporting and encouraging others to develop their professional knowledge, skills and behaviours to enable them to reach their full potential.
- **Working together**
Working collaboratively with others in order to achieve objectives. Recognising and valuing the different contributions people bring to this process.
- **Achieving Results**
Consistently meeting agreed objectives and success criteria. Taking personal responsibility for getting things done.

**About Us**
The Faculty of Natural Sciences (FNS) encompasses the Divisions of Biological and Environmental Sciences, Computing Science and Mathematics, Psychology, and the Institute of Aquaculture. FNS is a distinctive academic arena where new fundamental understandings of the complex and challenging inter-relationships between human behaviours, technologies, biological and environmental systems are created, expl

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