Customer Experience Apprentice

6 months ago


Bolton, United Kingdom Marshall Motor Group Full time

**Customer Experience Specialist Service Advisor Apprenticeship**

As a Customer Experience Specialist Service Advisor Apprentice, you will develop first-class customer service skills including understanding customer and business needs, critically evaluating customer service levels and implementing changes to improve the customer journey and use appropriate resources and technology to support the needs of the customer. You will acquire the skills to deal with challenging situations and develop plans to drive loyalty and retention and exceed customer expectations.

This role will be based in the Service Department, with a view to developing the skills to start your career in the role of Service Advisor.

People who complete the Customer Experience Specialist Service Advisor Apprenticeship have an exciting career path ahead of them. This apprenticeship may lead to roles including Service Advisor, Customer Support Executive, Service Manager and Product Support Specialist.

**The role of a Customer Experience Specialist Service Advisor**:

- Understanding your customers and the business
- Developing knowledge of relevant regulations and legislation
- Using appropriate resources and technology to meet the needs of customers.
- Keeping up to date with the most recent product information
- Resolving challenges and managing challenging situations
- Understanding the extended customer journey
- Developing insights into customer behavior including influencing factors such as loyalty, emotion and culture
- Analysing service levels and develop options for improvement
- Developing new ideas and initiatives to improve your business
- Learning knowledge of how to provide the correct customer service within the Motor

**Industry Desired Skills and Personal Qualities**:

- First-class customer service skills
- Organizational skills
- Listening & communication skills
- ICT skills
- Complaint resolution skills
- Problem solving abilities
- Ability to work independently and as part of a team
- An interest in motor vehicles

**Entry Requirements**
- Age 16+
- GCSE grades 4 - 9 (or equivalent A*- C) in:

- Mathematics
- English Language

**Important information**

The employing retailer dictates the remuneration that apprentices receive. They are required to pay, at least, the National Minimum Wage. Further details can be found at

You will be required to work the minimum duration of 30 hours per week and a minimum of

We will support you in gaining Functional Skills in Mathematics and English should you require them.

**Job Types**: Full-time, Apprenticeship

**Benefits**:

- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- On-site parking
- Referral programme
- Store discount

Schedule:

- Monday to Friday

Work Location: In person



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