Customer Experience Advisor
7 months ago
An exciting opportunity has arisen to join our Customer Service team here at Dart Corner. As the Customer Experience Advisor you will be the first point of contact for any customer who contacts us via phone, online or in person. You will also be responsible for providing an outstanding level of service, acknowledging and resolving customer queries, dealing with complaints and customer reviews, deal with new or existing order management and product / process knowledge to aid customer buying decisions.
**Role responsibilities**
- Responsible for investigating and resolving customer complaints/queries and escalating when required
- Responsible for escalating enquiries to the relevant department
- Responsible for communicating with the various couriers to locate packages
- Responsible for checking product availability
- Assisting customers with account creation/registration
- Assist in responding to customer reviews on Trust pilot and Reviews IO.
- Responsible for the cleanliness of the office area
- Customer Services experience is essential
- Competent computer user, including Microsoft Office
- Experience of working as part of a team
- Great communication skills and a professional friendly demeanour
- Must have the ability to multitask and stay organised
- Excellent time management skills
- Impeccable attention to detail
Salary £23,000 per year pro rata.
Hours of work 12pm till 5pm Monday to Friday
**Job Types**: Permanent, Part-time
**Salary**: Up to £23,000.00 per year
**Benefits**:
- Additional leave
- Company events
- Company pension
- Employee discount
- On-site parking
- Referral programme
Schedule:
- Monday to Friday
**Experience**:
- Customer service: 1 year (required)
Work Location: In person
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