Customer Experience Advisor

7 months ago


Bolton, United Kingdom Darts Corner Full time

An exciting opportunity has arisen to join our Customer Service team here at Dart Corner. As the Customer Experience Advisor you will be the first point of contact for any customer who contacts us via phone, online or in person. You will also be responsible for providing an outstanding level of service, acknowledging and resolving customer queries, dealing with complaints and customer reviews, deal with new or existing order management and product / process knowledge to aid customer buying decisions.

**Role responsibilities**
- Responsible for investigating and resolving customer complaints/queries and escalating when required
- Responsible for escalating enquiries to the relevant department
- Responsible for communicating with the various couriers to locate packages
- Responsible for checking product availability
- Assisting customers with account creation/registration
- Assist in responding to customer reviews on Trust pilot and Reviews IO.
- Responsible for the cleanliness of the office area
- Customer Services experience is essential
- Competent computer user, including Microsoft Office
- Experience of working as part of a team
- Great communication skills and a professional friendly demeanour
- Must have the ability to multitask and stay organised
- Excellent time management skills
- Impeccable attention to detail

Salary £23,000 per year pro rata.

Hours of work 12pm till 5pm Monday to Friday

**Job Types**: Permanent, Part-time

**Salary**: Up to £23,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Employee discount
- On-site parking
- Referral programme

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 1 year (required)

Work Location: In person



  • Bolton, United Kingdom Darts Corner Full time

    An exciting opportunity has arisen to join our Customer Service team here at Dart Corner. As the Customer Experience Advisor you will be the first point of contact for any customer who contacts us via phone, online or in person. You will also be responsible for providing an outstanding level of service, acknowledging and resolving customer queries, dealing...


  • Bolton, Bolton, United Kingdom The Solution Automotive Limited Full time

    Service Advisor OpportunityWe are seeking a skilled Service Advisor to join our team in Bolton.The ideal candidate will have a strong focus on customer satisfaction and be able to work effectively in a fast-paced environment.Compensation: Competitive basic salary of £28,000, with an OTE of up to £38,000.Job Summary:We are looking for an experienced Service...


  • Bolton, United Kingdom Marshall Motor Group Full time

    **Customer Experience Specialist Service Advisor Apprenticeship** As a Customer Experience Specialist Service Advisor Apprentice, you will develop first-class customer service skills including understanding customer and business needs, critically evaluating customer service levels and implementing changes to improve the customer journey and use appropriate...


  • Bolton, Bolton, United Kingdom The Solution Automotive Limited Full time

    Customer Service Expert Wanted">The Solution Automotive Limited is seeking an experienced Service Advisor to join their team in the North West of England.">As a Service Advisor, you will be responsible for providing exceptional customer service and working closely with our technicians to ensure that vehicles are repaired...


  • Bolton, United Kingdom Red Recruitment Full time

    Red Recruitment is excited to be recruiting Customer Service Advisors to join a fully integrated energy infrastructure company in Bolton. This position includes a monthly bonus incentive as well as full training and is a great opportunity for someone with previous customer-focused experience. This position is temporary with the opportunity to go...

  • Customer Advisor

    7 months ago


    Bolton, United Kingdom B&Q Full time

    **About the role** **Customer Advisor - Tradepoint** **Part time - 14, 25 & 30 hours per week available** **Permanant Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£10.60 per hour** **B&Q Bolton** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools...

  • Customer Advisor

    7 months ago


    Bolton, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 25 hours per week (5/7 days)** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q Bolton** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas,...


  • Bolton, United Kingdom Matt Burton Associates Full time

    Our client, a leading car manufacturer are currently looking for a Customer Service Advisor to join their business based out of their prestige BMW Bolton Dealership. As a Customer Service Advisor you are responsible for engaging with customers day to day, discussing their service and MOT requirements and providing the best solution for the customer. You will...


  • Bolton, United Kingdom Northgate Vehicle Hire Full time

    **Salary**: £23,712 pa **Weekly Hours**: 42.5 hours **As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers mobile, that’s what we do.** As a **Customer Service Advisor**, you expertly bring to life the Northgate experience, managing the needs of customers, colleagues and managers to ensure our vehicles are where...


  • Bolton, United Kingdom The People Pod Full time

    Customer Service Advisor - Admin Team An exciting opportunity has arisen for a self-driven and confident Customer Service Advisor to join our Company based in Bolton. Customer Service Advisor: Dealing with inbound calls/queries and New Instructions: Answering a high volume of calls maintaining a rapid response rate according to agreed service levels. Making...


  • Bolton, Bolton, United Kingdom DFS Furniture Full time

    About the RoleWe are seeking a skilled Customer Experience Advisor to join our team at DFS Furniture.The ideal candidate will have excellent communication skills and be able to provide exceptional customer service. Job Description:Connect with customers to understand their needs and preferences.Work closely with colleagues to achieve sales targets.Develop...


  • Bolton, Bolton, United Kingdom Inc Recruitment Ltd Full time

    As a Sales and Customer Service advisor, you will play a key role in helping Inc Recruitment Ltd's clients achieve high volumes of customer acquisitions while maintaining great customer service. To succeed in this role, you will need to be professional with customers, have excellent communication skills, and be able to work independently.The estimated salary...


  • Bolton, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Customer Service Advisor** Pertemps are recruiting for Customer Service positions working on assignment at one of the UK’s leading banks. **WHAT’S IN IT FOR YOU?** - A full comprehensive training and coaching package- Potential for future pay progression (length of service and competency based)- Potential to work on a hybrid basis...


  • Bolton, United Kingdom The People Pod Full time

    CUSTOMER SERVICE ADVISOR Full Time - Permanent Role. An exciting opportunity has arisen for an Advisor to join our Customer Services Department based in Bolton. Martindales are leaders in our field, working alongside major insurers and supplying a first class service to their policyholders repairing and replacing windows and doors. Main...

  • Customer Advisor

    7 months ago


    Bolton, United Kingdom B&Q Full time

    **About the role** **Customer Advisor - Checkouts** **Part time - 13 hours per week** **3 Month Fixed Term Contract** **Shifts available Weekends, 7.00am - 8.00pm** **£10.60 per hour** **B&Q Bolton** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they...


  • Bolton, United Kingdom Boots Full time

    Summary Job Reference: - 217382BR Bolton, Middlebrook Retail Park Fixed Term Full-time | Part-time We are now recruiting Christmas Customer Advisors for our Bolton, Middlebrook Retail Park store. The exact shift patterns will be discussed at interview. **Christmas Customer Advisor** Joining us as a Christmas Customer Advisor is a great opportunity,...


  • Bolton, United Kingdom Boots Full time

    Summary Job Reference: - 217020BR Bolton, Trinity Street Shopping Park Fixed Term Part-time We are now recruiting Christmas Customer Advisors for our Bolton, Trinity Street Shopping Park store. The exact shift patterns will be discussed at interview. **Christmas Customer Advisor** Joining us as a Christmas Customer Advisor is a great opportunity,...


  • Bolton, United Kingdom Inc Recruitment Ltd Full time

    Sales and Customer Service advisors Come and join our fun, lively and exciting environment using experience for waitressing or barista work.Do you have experience in industries such as waitressing or as a barista? And consider yourself to have great customer service skills that you would like to use as a Sales and Customer Service advisor.Timings for this...


  • Bolton, United Kingdom Haier Europe UK & Ireland Careers Full time

    **Customer Service Advisor | £24,000 pa | Bolton** This is a Customer Service Advisor role that offers more. Working with the number one home appliance brand in the world you’ll enjoy amazing opportunity, performance, and potential. We don’t limit what you can achieve and where you can go with us at Haier Europe. **Benefits: - Base salary up to...


  • Bolton, United Kingdom Haier Europe Full time

    **Customer Service Advisor | £24,000 pa | Bolton** This is a Customer Service Advisor role that offers more. Working with the number one home appliance brand in the world you'll enjoy amazing opportunity, performance, and potential. We don't limit what you can achieve and where you can go with us at Haier Europe. **Benefits**: - Base salary up to...