Repairs Administrator
6 days ago
Overview:
We now have an exciting opportunity for a Repairs Administrator to join our Canning Town based maintenance and repairs team on a full time permanent basis.
Our maintenance business provides a range of expert planned and responsive maintenance services to domestic properties and commercial buildings in the social housing, health and social care sectors. We look after a growing number of healthcare buildings for NHS Trusts, residential homes and educational facilities. Using the latest technology we ensure properties are well maintained, efficient and fit for purpose.
**See our careers video for more information about working for Rydon**:
Job Purpose:
As Repairs Administrator you will be providing administrative support to our Repairs team in the execution of repairs on a housing association contract. You will be based from our office in Canning Town, however we do operate a ‘hybrid working’ culture, and this means that some home working is possible. As repairs administrator you will be acting as the main link between our operational team (maintenance operatives and engineers) and our contact centre team.
**Key responsibilities as Repairs Administrator include;**
- Monitoring and analysis of all repairs through from inception to completion to ensure contract timescales are adhered to.
- Monitoring of follow on works to completion in agreed timescales.
- Maintain and update daily job progress reports.
- Manage and update Supervisor and Operatives diaries.
- Maintain resident communications and assist in managing expectations.
- Build and maintain relationships with internal and external customers.
Other key responsibilities includes reporting on and maintaining data, which includes producing and analysing Key Performance Indicator (KPI) reports on a weekly, monthly and ad hoc basis, maintaining databases such as our repairs system (Planet FM) and the distribution of incoming/outgoing communications (e.g., letters, telephone calls, deliveries), typing and filing of documents and ad-hoc administration duties.
**What we can offer you as Repairs Administrator;**
- A competitive starting salary.
- 25 days holiday with the ability to increase up to 30 days.
- Access to an employee discount scheme which includes a wide-range of special offers and discounts on insurances, lifestyle goods and services.
- Company pension, life assurance and income protection.
- Flexible benefits for you to choose from including Critical Illness, DenPlan, GymFlex and Cycle to work schemes.
- Health and wellness benefits such as free flu vaccinations, access to an Employee Assistance and Wellbeing Programme, BUPA Health & Wellbeing Plans, access to our Health and Wellbeing portal with an extensive range of advice and resources and much much more
- Opportunities to progress your career across the business.
- Full training, ongoing coaching and support.
This is a full time permanent posiiton and working hours are 40 per week, Monday to Friday, 8am to 5pm.
If you are looking for a varied and interesting role and want to join a diverse and growing company then we look forward to hearing from you.
Experience Required:
Previous administration or helpdesk experience gained working for a maintenance or construction contractor or housing association would be highly desirable, although not essential and experience gained in other sectors will be considered.
If you have the above experience we'd strongly encourage you to apply.
Additional Information:
As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits.
For more details on our culture and what it’s like to work at Rydon, please click here
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