Repairs Team Administrator

6 months ago


London, United Kingdom Wandle Housing Association Ltd Full time

At Wandle we support people across south London who need a home, by delivering safe and affordable homes along with low cost, dependable, localised services to our customers.

The Repairs Team are responsible for the repairs and maintenance of our properties, as part of providing safe and secure homes. This role will help ensure that we maintain the efficiency and quality of the repair and maintenance operations.

This role requires an understanding of technical and operational processes, contributing significantly to service delivery, resident satisfaction, operational effectiveness and ultimately contributing to achieving our mission and vision.

You will support the delivery of the Operational side of the repairs service, repairs scheduling team, operatives and suppliers utilising our bespoke MCM repairs database. You will also assist the Repairs Support Team Leader/Manager in any other administrative tasks that help support the repairs function.

**A day in the life**:
**You will**:

- Raise work orders for Out of Hour jobs that have been attended and arrange payment
- Ensure job records are updated in a timely manner and you can meet and exceed deadlines for keeping the repair job orders on track through the system
- Liaise with Repairs Service Managers (RSM) for decisions on jobs that have received quotes.
- Log repairs and bookings on the system in line with guidance and training provided
- Support the other repairs team technical members with searching the history of the database to check works completed or outstanding
- Check the notice of completions (NOC) daily and review reports
- Ensure job records are updated in a timely manner and you can meet and exceed deadlines for keeping the repair job orders on track through the system
- Communicate in a professional and courteous manner with all stakeholders (Repairs operatives, office staff, customers and the wider Wandle team) on a daily basis via phone, taking calls and managing the repairs bookings
- Investigate, respond & resolve to Stage 1 complaints
- Reflect the Wandle values and behaviours in everything you do and inspire your direct reports and staff across Wandle to achieve the best outcomes for our customers
- Support the organisation to improve its customer service delivery through demonstrating Think Customer value at all times
- Provide a quality frontline phone service for the repairs operative with non-technical based enquiries
- Keep customers updated in a timely manner with the team ethos of ‘Own it until resolution’
- Action “MyWandle” jobs and ensure that they are pushed through to MCM database
- Action & resolve General Enquiries that have been assigned to the Repairs Team via our CRM - Dynamics
- Manage multiple inboxes

**What you’ll need to have**:

- Be organized and have problem-solving abilities
- Knowledge/experience of housing repairs or a related discipline
- Managing a range of different types of stakeholder relationships, internal and external
- Experience in a customer services environment
- Experience of delivering a demanding customer front line service
- Experience of working in a deadline driven environment
- Experience of working to targets
- Effective communication and team collaboration skills
- Be a collaborative team player
- Good IT skills and a desire to learn

**What next?**

If you want to be part of a winning team that takes pride in delivering excellent customer service to our customers and believe you have the skills and experience to be successful in this role, we would love to hear from you.

Interviews and assessments will be held in second half of May.

Please also note that ahead of the final stage interviews you will be asked to undertake a number of online tests/assessments.



  • London, Greater London, United Kingdom Service Care Solutions Ltd Full time

    Job Summary: Service Care Solutions Ltd is currently seeking an experienced Repairs Team Administrator to join their team. As a key member of the Repairs Team, you will play a crucial role in ensuring the smooth operation of repairs, from initial contact to completion. About the Role:Administer repairs, managing incoming requests and ensuring timely...

  • Shoe Repairer

    7 months ago


    London, United Kingdom Classic Shoe Repairs Full time

    You will be joining this famous, family-run business that has been providing service for some of the world's finest brands and most demanding customers for nearly 60 years. Classic Shoe Repairs - London's leading leather goods repair company has an opportunity in their Finishing department. We are looking for a shoe repairer with great finishing skills and...

  • Repairs Administrator

    7 months ago


    London, United Kingdom Industrial Dwellings Society Full time

    **Repairs Administrator** IDS are looking for a repairs administrator for 3 month fixed term basis and will be responsible for the provision of a professional customer focused front line service for IDS’s customers. The day to day duties will include: - Being the first point of contact for repairs queries - Helping out with other areas of the business -...

  • Repairs Administrator

    18 hours ago


    London, United Kingdom T Brown Group Full time

    **T Brown Group are looking for a Repairs Administrator to join our Domestic Repairs Team. This will be based at our Northolt Office.** - £28,000 plus £4,800 Vehicle Allowance per Annum - 25 days plus 8 days Holiday - Monday - Friday, 8.00am - 5.30pm - Pension - Free DBS **What you will be doing.** Our Repairs Administrators are responsible for providing...

  • Repairs Administrator

    2 weeks ago


    London, United Kingdom Greenacre Recruitment Ltd Full time

    Repairs AdministratorLocation: LondonSalary: £18.00-£20.00 per hourDuration: TemporaryGreenacre are pleased to be supporting a social housing organisation, based in London, with their recruitment of a Repairs Administrator.The ideal candidate will have experience of providing administrative support in the area of gas compliance and repairs.What will you do...

  • Repairs Administrator

    9 months ago


    London, United Kingdom Akton Recruitment Full time

    **Repairs Administrator** **Westminster** I am recruiting for a local authority who is looking for someone to Provide general administrative support to the area surveying team.You will be the main point of contact for enquiries in the area team, liaising with residents and contractors to arrange appointments, managing tasks on CRM and ensuring they have...

  • Repairs Administrator

    7 months ago


    London, United Kingdom Colbern Limited Full time

    482939-3766-23325 NCD Repairs Administrator Southwark Contract £17.90 per hour Our client is looking for an experienced Repairs Administrator. To assist in ensuring that the Asset Management Business unit provides an efficient and effective service, which meets service, legislative and council policy requirements, through business co-ordination and...

  • Jira Administrator

    8 hours ago


    London, Greater London, United Kingdom team Full time

    About the Role:We are looking for a highly motivated and experienced Jira Administrator to join our team. As a Jira Administrator, you will play a key role in ensuring the smooth operation of our Jira Service Management, Jira Software, and Confluence environments. This is a fantastic opportunity to work with a leading company in the industry and contribute...

  • Repairs Administrator

    7 months ago


    London, United Kingdom The Hyde Group Full time

    **London Bridge** **£24,000** Hyde is looking to recruit a Repairs Administrator. Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows...


  • London, Greater London, United Kingdom CV-Library Full time

    Job Description:We are looking for a highly organized and detail-oriented Responsive Repairs Administrator to join our team at CV-Library. As part of our Responsive Repairs Service, you will provide administrative support and act as the first point of contact for residents contacting us to report repair issues.Main Responsibilities:Provide comprehensive...


  • London, Greater London, United Kingdom Workflow Recruitment Full time

    Job Description:We are looking for a skilled Planner and Administrator for Repairs to join our team in North West London. The successful candidate will have a strong background in repairs and maintenance and be able to work effectively in a fast-paced environment. The salary for this position is £28,000 per annum and includes a range of benefits including...

  • Repairs Administrator

    7 months ago


    London, United Kingdom Akton Recruitment Full time

    Hackney £19 Per Hour I am recruiting for a local authority who is looking for someone to join the Housing Repairs teams to provide effective administrative support including filing, photo-copying, collating, binding, stationery supplies and data input. Job Role To process the raising of jobs, as necessary, using Housing Works Order System, liaise with...


  • London, Greater London, United Kingdom easyJet Airline Company PLC Full time

    Job Overview: Component Repairs & Warranty SpecialistAs a highly skilled Component Repairs & Warranty Specialist, you will play a crucial role in ensuring the smooth operation of our Component Repairs & Warranty Team.About the Role:You will be responsible for the administration of all component repair and overhaul requirements, including repair...


  • London, Greater London, United Kingdom Workflow Recruitment Full time

    Workflow Recruitment This Permanent position offers a competitive salary of £28,000 and is based in North West London. As a Repairs Administrator, you will play a crucial role in supporting our clients' needs.You will be responsible for monitoring all incoming inquiries, raising repair orders, handling client queries, managing general administrative tasks,...


  • London, Greater London, United Kingdom United Reformed Church Full time

    About the RoleAs a Repairs and Maintenance Administrator, you will play a key role in ensuring the smooth delivery of our maintenance programme.You will be responsible for coordinating repairs and maintenance activities, working closely with our surveyors and other stakeholders to ensure that all works are carried out on time and to budget.You will provide...

  • Repairs Administrator

    7 months ago


    London, United Kingdom PIXCEL DESIGN LTD Full time

    To process the raising of jobs, as necessary, using Housing Works Order System, liaise with the Contact Centre providing all necessary service information and support to ensure service targets and standards are achieved, appointments systems are maintained effectively for both the Client and Housing staff To carry out administrative tasks associated with...

  • Repairs Administrator

    6 months ago


    London, United Kingdom Deekay Technical Full time

    Non Hybrid Role: - Fulltime, 36 hours per week - Providing general administrative support to the area surveying team. - The successful post holder will be the main point of contact for enquiries in the area team, liaising with residents and contractors to arrange appointments, managing tasks on CRM and ensuring they have either been responded to or assigned...

  • Repairs Administrator

    7 months ago


    London, United Kingdom Deekay Technical Full time

    Non Hybrid Role: - Fulltime, 36 hours per week Providing general administrative support to the area surveying team. The successful post holder will be the main point of contact for enquiries in the area team, liaising with residents and contractors to arrange appointments, managing tasks on CRM and ensuring they have either been responded to or assigned...

  • Repairs Administrator

    19 hours ago


    London, United Kingdom Rydon Full time

    Overview: We are currently seeking an Administrator to join our Brockley based planned maintenance team. Our planned maintenance division ensures that the homes we maintain remain in good physical condition. To do this, our team undertakes lifecycle/cyclical works to common areas and other aspects of people's homes in line with our regular maintenance...


  • London, Greater London, United Kingdom SOUTHWARK COUNCIL-1 Full time

    Job DescriptionThis Housing Repairs Administrator position is an exciting opportunity to work at the heart of our operations, providing essential administrative support and playing a crucial part in ensuring that our housing repairs service runs smoothly and effectively.The successful candidate will be responsible for preparing, presenting, and distributing...