Repairs Advisor
7 months ago
Contract to start on 04-03-24 until 02-08-24 with a possible extension.
**Main Purpose of the job**:
To provide an effective, flexible and comprehensive administrative support service for the Responsive Repairs Service.
**Summary of Responsibilities and Personal Duties**:
To act as first point of contact for residents to receive and resolve calls from internal and externalcustomers including Raising repairs orders; variation requests, no access reports, requests for additional jobs and provide detailed advice to customer queries.
To undertake administrative tasks for the Repairs department: supporting the responsive repairs, work scheduling and contact centre functions.
Monitor, chase-up and co-ordinate repair work orders until completed. Prepare progress notes, orders and relevant statistics.
Undertake data entry tasks as required and any other duties commensurate to the role as directed by the repairs management team.
Upkeep of system data for all responsive repair orders. Capture and resolve errors and manage exceptions as highlighted.
Contribute to Lewishams’ defined KPI performance targets and customer satisfaction targets for theservice area, ensuring our company customer care policies are adhered to.
**Generic responsibilities**
Maintain excellent customer service in all areas of work and ensure continued personal development
Comply with all Lewisham policies, including contractual standing orders, financial regulations and all HR policies and procedures including Health & Safety and Equality & Diversity
This job description is not exclusive or exhaustive. It is intended as an outline indication of the areas of activity and can be amended in the light of the changing needs of the organisation.
RQ1198760_-02-24_
**Salary**: £16.36 per hour
Work Location: In person
Reference ID: RQ1198760-02-24
-
Repairs Advisor
6 days ago
London, United Kingdom MMP Consultancy Limited Full timeMMP Consultancy are working with a public-sector organisation to recruit a Repairs Advisor to work on a temporary contract based in London. **Responsibilities**: - Raise repairs in line with the organisation's policies, procedures and obligations - Investigate and diagnose repair matters such as condensation and unidentified leaks - Provide timely and...
-
Repairs Advisor
3 days ago
East London, United Kingdom MMP Consultancy Full timeMMP Consultancy are working with a public-sector organisation to recruit a Repairs Advisor to work on a temporary contract based in London. **Responsibilities**: - Raise repairs in line with the organisation's policies, procedures, and obligations - Investigate and diagnose repair matters such as condensation and unidentified leaks - Provide timely and...
-
Repairs Advisor
7 months ago
London, United Kingdom Akton Recruitment Full time**Repairs Advisor** **Lewisham** **£20 Per Hour **Key Responsibilities** To act as first point of contact for residents to receive and resolve calls from internal and external customers including Raising repairs orders; variation requests, no access reports, requests for additional jobs and provide detailed advice to customer queries. To undertake...
-
Repairs Advisor
7 months ago
London, United Kingdom Novax Recruitment Ltd Full time**Repairs Advisor** **Lewisham** **£18 P/H (Umbrella)** **rota will either be 8-4 or 9-5 with one long day (8-5) to make up the hours of 36. Wednesdays are always 9-5.** **Experience and knowledge** - Having repairs knowledge would be ideal - Contact Centre experience is vital. - Customer Service experience essential
-
Customer Service Advisor
1 week ago
London, United Kingdom Classic Shoe Repairs Full time**Classic Shoe Repairs** - London's leading leather goods repair company, requires a bright, enthusiastic, well-spoken and presentable **Customer Service Advisor** to join this famous, family-run business providing service for some of the world’s finest brands and most demanding customers. To assist in the operation, housekeeping and development of the...
-
Customer Service Advisor
6 days ago
London, United Kingdom Classic Shoe Repairs Full time**Classic Shoe Repairs** - London's leading leather goods repair company, requires a bright, enthusiastic, well-spoken and presentable **Customer Service Advisor** to join this famous, family-run business providing service for some of the world’s finest brands and most demanding customers. To assist in the operation, housekeeping and development of the...
-
Repairs Service Advisor
3 weeks ago
London, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob RequirementsAre you a skilled professional looking for a new challenge? Do you have a passion for delivering exceptional customer experiences? We are seeking a talented Repairs Service Advisor to join our team at CRA GROUP LIMITED. In this role, you will provide expert advice and guidance to customers, responding to a wide range of service requests and...
-
Customer Service Advisor Repairs
6 days ago
London, United Kingdom MMP Consultancy Limited Full timeMMP Consultancy are looking to recruit a Customer Service Advisor to join a housing association based in London on a temporary to permanent contract. Key Responsibilities: - Providing excellent customer service to all residents in relation to Repairs and Housing enquiries - Raising repairs orders, whilst diagnosing at first call - Liaising with tradesmen to...
-
Housing Repairs Customer Service Advisor
6 months ago
West London, United Kingdom Pertemps Network Group Full time**Housing Repairs Customer Service Advisor**: - V851015381 Applicants **£21 Per Hour** - Full Time**Temporary** **West London, Greater London** **Public Sector And Council** **Job Description**: **This is a HOUSING REPAIRS customer service advisor position** **Responsibilities** 1.1 Looking for 6 repairs officers to provide a single point of contact...
-
Senior Complex Repairs Advisor
3 weeks ago
London, Greater London, United Kingdom Triumph Consultants Limited Full timeWe are looking for an experienced Senior Complex Repairs Advisor to join our team at Triumph Consultants Limited. In this role, you will be responsible for providing expert advice on complex repair cases, working closely with our legal team to resolve disrepair cases and support negotiations.The ideal candidate will have extensive experience in case...
-
Repairs Customer Advisor
4 days ago
London, United Kingdom Morgan Hunt Full timeMorgan Hunt require an Repairs Customer Advisor for Housing Trust based in Sutton Pay Rate: 11.85ph 1.37 WTR Total 13.28ph PAYE Hours 36 - 8:45am to 5pm Mon to Fri Location: Sutton Duration: 3 months on going contract ***Main Duties and Responsibilities** *** - Manage customer interaction through a customer relationship management system (HCRM),...
-
C/service/repairs Advisor
5 days ago
London, United Kingdom Pertemps London Full time**Customer Service/Repairs Advisor 3 Month Contract London/Hybrid £16.00 per hour** An immediate opportunity for an experienced customer service /resident's advisor to join this leading council situated in West London Ideally your previous customer service experience will come from a local council/public sector/facilities or repairs sector. This role is...
-
Experienced Customer Aftersales Advisor
7 months ago
London, United Kingdom Classic Shoe Repairs Full time**Company Overview** Classic Shoe Repairs have been going for nearly 60 years, we have established ourselves as the go-to destination for the repair and restoration of some of the world's most luxurious designer brands. Our unwavering commitment to exceptional craftsmanship, unparalleled attention to detail and customer service has earned us a prestigious...
-
Repairs Advisor
2 months ago
London, United Kingdom CV-Library Full timeA housing association is currently looking for a Repairs Officer on a temporary basis for about 2 months Key responsibilities Assist with the progression and completion of day-to-day responsive repairs for our residents. Action these repairs with urgency to ensure things get fixed quickly and well Be meticulous when reviewing and accepting quotes Check...
-
Repairs Advisor
1 month ago
London, United Kingdom TRI Consulting Ltd Full timeA housing association is currently looking for a Repairs Officer on a temporary basis for about 2 months Key responsibilities Assist with the progression and completion of day-to-day responsive repairs for our residents. Action these repairs with urgency to ensure things get fixed quickly and well Be meticulous when reviewing and accepting quotes Check...
-
Repairs Advisor
6 months ago
London, United Kingdom Akton Recruitment Full timeLewisham £17.50 Per Hour **Responsibilities**: 1. To act as first point of contact for residents to receive and resolve calls from internal and external customers including Raising repairs orders; variation requests, no access reports, requests for additional jobs and provide detailed advice to customer queries. 2. To undertake administrative tasks for...
-
Repairs Advisor
6 days ago
London, United Kingdom Vox Network Consultants Full timeRole Purpose Act as the first point of contact for residents contacting Lewisham via different channels (Telephone and email) to report repair issues to their homes. To provide an effective, flexible and comprehensive administrative support service for the Responsive Repairs Service.Responsibilities To act as first point of contact for residents to receive...
-
Repairs Advisor
6 days ago
London, United Kingdom Corus Consultancy Full timeResponsibilitiesTo act as first point of contact for residents to receive and resolve calls from internal and external customers including raising repairs orders; variation requests, no access reports, requests for additional jobs and provide detailed advice to customer queries.To undertake administrative tasks for the Repairs department: supporting the...
-
Repairs Advisor
5 days ago
South East London, United Kingdom Vox Network Consultants Full timeRole Purpose Act as the first point of contact for residents contacting Lewisham via different channels (Telephone and email) to report repair issues to their homes. To provide an effective, flexible and comprehensive administrative support service for the Responsive Repairs Service. Responsibilities To act as first point of contact for residents to...
-
Senior Health and Safety Advisor
3 weeks ago
London, Greater London, United Kingdom Bryan & Armstrong Full timeJob Description: Senior Health and Safety Advisor (Repairs & Maintenance)Location: North LondonSalary: £50,000 - £59,000 per annumBryan & Armstrong is a public sector organisation based in North London that seeks an experienced Senior H&S advisor to join its team. As a key member of the organisation, you will play a crucial role in delivering its Health...