Experienced Customer Aftersales Advisor

6 months ago

London, United Kingdom Classic Shoe Repairs Full time

**Company Overview**

Classic Shoe Repairs have been going for nearly 60 years, we have established ourselves as the go-to destination for the repair and restoration of some of the world's most luxurious designer brands. Our unwavering commitment to exceptional craftsmanship, unparalleled attention to detail and customer service has earned us a prestigious reputation among discerning clients who value quality and perfection.

Classic Shoe Repairs is renowned and high-quality shoe repair company that specialises in the meticulous repair and restoration of the world's most luxury shoe and leather goods brands. With a commitment to craftsmanship, attention to detail, and the use of the highest quality materials, we take pride in the repairs of our clients' footwear and leather goods.

**Position Overview**

**Responsibilities of the role**:

- Address customer inquiries, concerns, and feedback with professionalism and a commitment to exceeding expectations in a timely manner.
- Be a trusted and reliable member of the team to ensure the quality control process is consistently applied to all repaired shoes and they meet the highest of standards.
- Collaborate with our skilled team of artisans and Front of House team to maintain consistency in repair techniques and finishes.
- Provide expert advice to clients on repair options, recommending appropriate services based on the condition of their shoes and leather goods.
- Assess and accurately estimate repair costs and turnaround times.
- Maintain detailed records of customer interactions, repair specifications, and outcomes.

**What you must have**:

- Minimum of 3 years of experience in luxury shoe repair and after-sales service.
- Proven track record of managing customer relationships in a luxury retail or service environment.
- In-depth knowledge of shoe design and construction, materials and specifically leathers, and repair techniques.
- Familiarity with a wide range of luxury shoe and leather goods brands.
- Exceptional verbal and written communication skills.
- Ability to adapt and convey technical information in a clear and accessible manner.
- Strong and confident customer service skills, with a passion for delivering an exceptional experience.
- Ability to empathize with clients and address their needs effectively.
- Detail-oriented with excellent organizational and multitasking abilities.
- Capability to manage and prioritize a high volume of customer interactions and the processing

**Salary**: £27,000.00-£30,000.00 per year

**Benefits**:

- Company car
- Company pension
- Employee discount
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

Application question(s):

- How many years experience do you have handling customers shoe repairs?

**Experience**:

- after sales: 3 years (required)
- Customer service: 3 years (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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