Service Desk Agent

6 months ago


Chorley, United Kingdom Every Cylinder Ltd Full time

**Title**

Service Desk Agent

**Location**

Chorley

**Salary**

Up to £23,000

Every Cylinder is recruiting for a Customer Service Advisor to join our partner based in Chorley. Our partner is a well-established IT Managed Service Provider looking to grow its customer service team.

This role is a fantastic opportunity for someone with good customer service skills to take the next step in their career. You will be supporting clients, ensuring they receive the highest level of customer service.

You will have good customer service skills and be able to communicate efficiently. You will be responsible for directing calls to the appropriate team and prioritising calls correctly.

**Responsibilities**
- Be familiar with our varied client base and work in line with all service desk policies, processes and services
- Determine the best escalation route based on the issue and details provided by clients, accurately recoding the information on tickets
- Provide accurate information on IT products or services
- Follow-up and update client / ticket status and information to completion
- Assist with preparation of software updates (change management)
- Be responsible for ensuring correct security authorisation validations
- Be required to complete user account administration requests within Office 365
- Take details of any problems, service requirements, feedback or suggestions from clients even if they fall outside of your remit - then escalate these appropriately to the relevant team
- Identify and suggest possible improvements to procedure

**Salary**: Up to £23,000.00 per year

Schedule:

- Monday to Friday

Application question(s):

- Are you able to commute to Chorley?
- How many years of customer service experience do you have?
- Do you have experience working in a call centre environment?

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: CS78


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