IT Helpdesk Manager/service Desk Manager/it Support

2 weeks ago


Chorley, United Kingdom GK Recruitment Ltd Full time
Are you ready to join a major health tech provider?
improving Service Delivery,
Improving processes within an agile environment,
Improving and developing your support & delivery team members.

If you're passionate about Service delivery improvements. We offer a hybrid role and a competitive package to attract the best talent.
You - Our ideal person has a SaaS OR On-Prem software or IT/Tech/software services background. And with a significant service desk leadership career.

Your main focus will be to implement and drive the best-in-class Service Delivery to customers.

An attractive salary and benefits package, with a base from £45-55,000.
Excellent career development opportunities.
Service Delivery & Operations
Leadership & Management
Change Management
Incident and Problem Management
Customer Centric Support & Relationship Management
Collaboration and Stakeholder Management

Ideally, you would have already about 7+ years of Service Desk Management
# ITIL
# Degree in IT, OR equivalent
# Managed Services, OR, Software Services
# SLA, FCR, CSAT, ATR, Change Management, Incident Management

Location: Chorley - and Hybrid is on offer if you're based in Lancashire/North West.
If you are interested in this position, please apply immediately for an informal interview.

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