IT Service Desk Manager

2 weeks ago


Chorley, United Kingdom GK Recruitment Ltd Full time

Are you ready to join a major health tech provider?

Do you thrive in:

  • improving Service Delivery,
  • Improving processes within an agile environment,
  • Improving and developing your support & delivery team members.

If you're passionate about Service delivery improvements. Then, We want to hear from you.

We offer a hybrid role and a competitive package to attract the best talent.

Would you like to join us?

You - Our ideal person has a SaaS OR On-Prem software or IT/Tech/software services background. And with a significant service desk leadership career.

Your main focus will be to implement and drive the best-in-class Service Delivery to customers.

We can offer you:

An attractive salary and benefits package, with a base from £45-55,000.

Excellent career development opportunities.

Autonomy and room for initiative.

Your Overall Responsibilities will include:

  • Service Delivery & Operations
  • Leadership & Management
  • Change Management
  • Process Improvement & Reporting
  • Incident and Problem Management
  • Customer Centric Support & Relationship Management
  • Collaboration and Stakeholder Management

Is this YOU - these are the skills needed:

  1. Ideally, you would have already about 7+ years of Service Desk Management
  2. ITIL
  3. Degree in IT, OR equivalent
  4. Managed Services, OR, Software Services
  5. worked in Metrix measurements: SLA, FCR, CSAT, ATR, Change Management, Incident Management

Location: Chorley - and Hybrid is on offer if you're based in Lancashire/North West.

If you are interested in this position, please apply immediately for an informal interview.



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