IT Helpdesk Support Analyst

5 days ago

Canterbury, United Kingdom ParkerSteel Limited Full time

**ParkerSteel** are currently looking to recruit a proactive and self-motivated **IT Helpdesk Support Analyst**to join our busy IT Department based in **Canterbury** on the Helpdesk Team. You will be working on a **full-time permanent**basis and in return, you will receive a competitive salary of **£20,000 - £24,000 per annum**depending on age and experience.

**About us:**

At ParkerSteel we supply a wide variety of steel and aluminium products to industries across the south of England. In an industry with tight deadlines, we take the stress out of procurement. Our one stop steel shop allows our customers to order their steelstock, processed material, steelwork fittings, fasteners and much more in a single call, allowing a more tailored, focused and personalised service than ever before.

**About the IT Helpdesk Support Analyst role**:
Your role will be to provide first level support for troubleshooting and resolution of technical issues and will be responsible for providing advice and support on general PC issues.

You will provide front-line IT Support and service to end-users on software and hardware related problems. You will also carry out PC builds, printer maintenance and IT equipment audits as well as ensuring daily IT operations are carried out to specifiedstandards.

This role would suit an individual keen to learn, as training will be provided on current systems with the potential for involvement in the many projects and new systems the company has planned.

This role requires an alternating weekly shift of 40 hours within the core business hours of 8am to 6pm. There may be occasional call outs required. There is scope for the right individual to progress their career within the IT department.

**As our IT Helpdesk Support Analyst your duties will include**:

- Responding to IT tickets in a timely manner; resolving where able or allocating, and escalating, to the appropriate team member with minimum of supervision
- Answering the helpdesk phone and providing assistance
- Configuring PC’s and mobile devices and enrolling using Microsoft Intune
- Issuing and setting up equipment for staff
- Logging and maintaining issued equipment records in the IT asset database
- Changing the backup tapes daily (short-term task until cloud migration is complete)
- Carry out monthly printer maintenance and IT equipment audits onsite & at all depots
- Understands IT Departmental Goals and Objectives and delivers work products to contribute to those goals
- Understand the technologies, processes, and key factors to consider in order to optimize help desk performance
- Facilitate effective team interaction
- Communicate effectively with internal clients to ensure issues or problems logged are resolved effectively and efficiently
- Proactively seeks opportunities to broaden and deepen knowledge base and proficiencies
- Share acquired skills with team members through formal and informal channels

**What we are looking for in our ideal IT Helpdesk Support Analyst**:

- IT troubleshooting (general PC software/hardware issues)
- Creating users in Active Directory
- General admin tasks in Microsoft Office 365
- Using a ticketing system
- Configuring mobile devices (Android and iOS)
- Resolving printer issues
- Working in a small team
- A minimum of 1 year in a technical Helpdesk / service orientated environment, preferably in IT support
- A full driving license is preferred as some driving to other depots (using company vehicle) may be required

**Personal Qualities**:

- Displays a smart appearance
- Gives every assistance in a courteous, cheerful and professional manner
- Has excellent communication skills and a pro-active approach
- Creates a good impression on others
- Excellent verbal (possess a good telephone manner) presentation and written communication skills
- Proactive by nature with a positive attitude and who works well in a team
- Awareness of and ability to work in an operationally hazardous environment to H & S standards

**Benefits of becoming our IT Helpdesk Support Analyst**:

- Company Pension
- Life insurance
- Continuous training and development

If you think you have what it takes to become our new **IT Helpdesk Support Analyst**, click **‘apply’** now, we would love to hear from you

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