Helpdesk & Switchboard Operator

4 months ago

Canterbury, United Kingdom 2gether Support Solutions Full time

**Full time - We have a permanent and a 12 month fixed term opportunity - Kent and Canterbury Hospital - circa £25,000 per annum + company benefits.**

2gether is a Facilities Management company making a difference to over 2000 patients daily across multiple East Kent hospital sites. Our team provide vital services covering maintenance, cleaning, catering, procurement, logistics and much more.

Helpdesk and Switchboard Operators are outgoing, customer focussed people that provide a critical service to all callers to 2Gether and the Trust (EKHUFT). They are part of a central point of contact that provides an efficient, tailored and courteous first line support service to patients, members of the public and staff.

Previous call handling experience and good IT skills would be an advantage.

Due to service requirements operating a 24/7 rota, some degree of flexibility is required.

**Main Duties of the Job**
- Respond to enquiries through various channels and deliver exceptional support to patients, staff and external callers
- Strong affinity with IT systems and ability to manage systems to ensure timely delivery of service requirements
- Able to perform under pressure by responding to Major incidents, Emergency calls, Fire Alarms etc
- Proactively monitor systems that manage work flow to different teams within 2gether and match with the right team or operative when required.

**What’s in it for you?**

At 2gether we take pride in providing excellent support to our patients, customers, and employees, pulling together as one team to care and find solutions that make a difference for those we support.

You will get a benefits package including:

- 25 day annual leave + bank holidays
- Opportunity to buy or sell up to 10 days annual leave
- Company Pension
- Onsite childcare facilities
- Cycle to Work Scheme
- Employee Assistant Programme with Health Assured
- Life Assurance scheme

We offer discounts and savings that make a difference to you including:

- Discounted travel, accommodation, airport parking, holidays, skiing and travel extras
- Subsidised bus pass
- Health and beauty, gifts, toys, fashion and entertainment
- Training and development opportunities including BICS and functional skills training

**Job Types**: Full-time, Permanent, Fixed term contract

Pay: Up to £25,000.00 per year

**Benefits**:

- Additional leave
- Canteen
- Company pension
- Discounted or free food
- Employee discount
- Free flu jabs
- Free or subsidised travel
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Store discount
- Transport links

Schedule:

- 8 hour shift
- Day shift
- Every weekend
- Night shift
- Weekend availability
- Weekends only

Application question(s):

- To work at 2gether Support Solutions we require you to be at least 18 years of age. Please confirm you are 18 or older.
- Due to service requirements operating a 24/7 rota, some degree of flexibility is required. Please confirm you are able to work these hours.
- We currently have permanent or fixed term (12 months) opportunities available. Please confirm below which you would prefer.

Work Location: In person

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