Admin Assistant

2 weeks ago

Canterbury, United Kingdom 2gether Support Solutions Full time

We are currently seeking a **Admin Assistant & Helpdesk Operator at the Kent & Canterbury Hospital **to join our team.

**The position is full time on a 12 month contract with working hours of 8am to 4pm, Monday to Friday.**

Act as a point of contact on behalf of the Management Team and deal effectively and courteously with all enquiries from other departments within the organisation and its clients.

Provide friendly and professional response to all HelpDesk requests, ensuring work orders are accurately created, categorised and prioritised in line with KPI’s and SLA’s, identifying and escalating situations requiring urgent attention.

Transcribe from audio, copy type or shorthand (where appropriate), all correspondence as required by the Estates Management Team, ensuring layout, spelling, grammar and punctuation is consistent and correct.

Maintenance of the filing and computer systems and relevant departmental databases, ensuring accurate data entry of all administration, including the efficient management of records that facilitates the effective running of the office.

Maintenance of stationery and office supplies
Maintain administrative procedure for department, including documentation library.
Organise own work schedule and adapt as required to meet commitments of others within the agreed timescales and escalate, where not possible.
Provide support to other members of the administration team and cross-cover during periods of leave as required.
Drafting responses to routine enquiries as appropriate.

Advanced keyboard skills
Ability to minute take
Exceptional Customer Service
Ability to prioritise workload and meet deadlines
Ability to communicate with, co-ordinate and liaise with a multidisciplinary team
Ability to remain calm in a busy environment whilst working under pressure
Able to make judgements involving facts or situations requiring some analysis
Data entry, text processing, storage of data, numeracy, accuracy and attention to detail
Ability to undertake surveys and audits as necessary to own work
Excellent organisational skills
Ability to use own initiative
Adaptable
Good interpersonal skills eg interact with colleagues and clients courteously

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: £21,400.00 per year

**Benefits**:

- Additional leave
- Childcare
- Flexitime
- On-site parking
- Sick pay
- Store discount

Schedule:

- Day shift
- Flexitime
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Ashford: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: Hybrid remote in Canterbury

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