Eroster Helpdesk Assistant

6 days ago

Canterbury, United Kingdom Kent and Medway NHS and Social Care Partnership Trust Full time

An exciting opportunity exists for an eRoster Helpdesk Assistant to be a part of the Workforce Information and eRostering Team.

You will be joining a team responsible for managing and training staff on a suite of rostering and expenses products including Easy Expenses, Allocate HealthRoster, Allocate SafeCare Live and Employee Online.

The eRoster Helpdesk Assistant will be a motivated individual, able to prioritise their workload accordingly, an excellent communicator and able to work to the team's deadlines. Ideally you will have knowledge and experience of using Easy Expenses and Allocate Optima products, however training is provided to help build on entry level knowledge of both areas.

To provide comprehensive administrative support to the eRostering Team.

Provide system support for HealthRoster, Employee Online and Easy Expenses.

Manage the helpdesk telephone and generic inbox, responding to all queries which arise.

Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.

We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people across the county.

The Trust (rated Good overall by the CQC and Outstanding for care) has 3,283 staff working in 66 buildings across 33 locations, covering an area of 1,450 square miles.

You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.

The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.

To be hands on in understanding the relevant systems to ensure adequate advice can be provided to end users.

To support the Senior eRoster Trainer and eRoster Lead in data entry and maintenance in relation to HealthRoster, Easy Expenses and Employee Online.

To be the key point of contact for the eRostering Team, providing excellent communication.

To create accounts, and reset log ins, on all relevant systems (HealthRoster, Easy Expenses and Employee Online).

Responsible for highlighting any errors or potential flaws in data to ensure quick resolutions.

Escalate any concerns or breaches to the Workforce Information Manager and the eRoster Lead.

Administrative support to the eRostering Team.

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