Helpdesk Support Advisor

3 weeks ago


Canterbury, United Kingdom RecruitmentRevolution.com Full time

Are you an organised professional with experience within education looking for a diverse and challenging opportunity?

Do you believe that no child should be left behind at school or in life through poor understanding of language, or speech and want to work with a company with the same values?

If so, we want to hear from you

**Role Info**:
Helpdesk Support Advisor
Canterbury Office 4 Days Per Week / 1 Day Per Week Home Working
£24,000
Plus Benefits Including Enhanced Annual Leave Allowance, Private Medical Insurance, Enhanced Sick Leave Allowance and Enhanced Maternity Pay Allowance

Permanent - Both Full Time and Part Time (Term Time Only) Considered

**Culture**: Relaxed, Informal, Collaborators, Inclusive, Trusted, Passionate, Family Friendly
**Company**: Award winning, online, speech and language support packages

**Your Skills**: Excellent Communication, Technical Knowledge, Customer Care / Customer Service, Highly Organised, Adaptable.

**Who we are**:
We support over 4,000 UK schools as they deliver over 230,000 speech and language assessments annually and then use our interventions and resources with identified children. Our standardised assessments and innovative evidence-based interventions are designed for students aged 4 to 14 years and have won multiple awards.

**The Help Desk Support Advisor Role**:
In this role you will provide full customer support to primary and secondary schools, MATs and LA/SaLT services that use our SLCN support packages.

The Help Desk takes pride in its provision of excellent customer support to all school users of our online SLCN support packages. Our team has differing experiences within the school environment (speech and language therapists, HLTA) which provides an additional level of specialist knowledge to our support.

What we all have in common is that we are a friendly team that answers schools’ queries with knowledge, enthusiasm and a smile.

**About You**:
+ Strong educational and/or SEN background, i.e. experience in a school
+ Able to explain complex information in simple, clear terms to non-IT school staff
+ Very good level of literacy and numeracy - English and Maths GCSEs are essential
+ Good analytical and problem-solving skills
+ Up-to-date technical knowledge (You've been using computers a lot recently)
+ An in-depth understanding of the packages our subscribing schools are using OR the willingness to develop that understanding
+ Good interpersonal and customer care skills
+ Good accurate record keeping
+ Ability to deal tactfully with the occasional difficult caller
+ Ability to work flexibly as the duties change quickly and often.
+ A collaborative attitude for this multidisciplinary role.

**Your Experience / Background / Previous Roles May Include**:
Customer Support, Customer Care, Help Desk, Help Desk Support, SEN, Education, Teaching, Teacher, TA, Teaching Assistant, Teacher, School Staff.



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