Senior Product Support
4 days ago
To support core Products and to deliver, ensure continued operation, and develop core IT Products/services to the wider business, and for developing and implementing projects and initiatives to meet business technology needs.
**Day-to-Day of**Senior Product Support
- Work in close collaboration with the Senior Solutions Architect to deliver IT products/services to the business, identify projects and develop efficient processes to match business needs.
- Be the Firm's "Product Champion" on specific core products offering support for all, including the IT Team.
- Provide support to the internal IT Helpdesk and Training teams.
- Manage relationships with key IT suppliers.
- Develop and provide specific Management Information to key stakeholders
- Proactively seeking opportunities to automate systems
**Required skills for**Senior Product Support
- Proven SharePoint Online skills to manage and develop SharePoint sites.
- Proven Power Apps/Automate skills to be used in developing new automations/flows to improve the current systems and integrations.
- Using Power BI skills to provide Management Information and other ad hoc reporting.
- Using MS SQL skills to investigate/correct software issues.
- Using MS SQL skills to write scripts to update/insert data.
- 2nd/3rd Line Support
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