CRM Manager
4 days ago
**CRM Manager - Retail**
**The Company**
Our client is one of the UK's fastest-growing same-day grocer. Our client has seen remarkable success, experiencing a 35% year-over-year growth. Despite the nature of their services, they are big on sustainability and reported only 0.2% emissions.
Our client is known for their modern/ forward-thinking principles with the right ethics and working culture to make for a company to be proud of working for.
**The Role**
Our client is looking for a CRM Manager to join the expanding CRM team. As Senior CRM Manager, you will have responsibility over the customer retention strategies. You will work closely with the CRM & Trade leads to build and relaunch the customer loyaltyprogram.
Key responsibilities include:
- Utilise insights to identify and address retention barriers
- Create engaging and personalised communication plans for customers
- Work across and collaborate with trade, merchandising, buying and Customer Hub to coordinate loyalty initiatives
- This is a hybrid working role, asking for x2 a week in the office - taxi services are provided from and to the station. _
**Skills Required**:
- Proven experience in launching/ running loyalty programs
- Proven experience in customer retention initiatives
- Excellent project management skills
- Experience with technology platforms
Lorien Plc is acting as an Employment Agency in relation to this vacancy.
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