Senior CRM Executive

3 days ago


Hertfordshire, United Kingdom Lorien Full time

**Senior CRM Executive - Retail**

**The Company**

Our client is one of the UK's fastest-growing same-day grocer and has seen remarkable success, experiencing a 35% year-over-year growth. Despite the nature of their services, they are big on sustainability and reported only 0.2% emissions.

Our client is known for their modern/ forward-thinking principles with the right ethics and working culture to make for a company to be proud of working for.

**The Role**

Our client is looking for a Senior CRM Executive to join the CRM and Digital Marketing team. As Senior CRM Executive, you will have responsibility over the development of strategies to drive the growth of the active customer base. Key retail activities willinclude seasonal CRM campaigns.

You will report into the CRM Manager and have line management responsibility over one CRM Executive.
- This is a hybrid working role, asking for x2 a week in the office - taxi services are provided from and to the station. _

**Key responsibilities include**:

- End-to-end campaign management
- Working with the wider Brand Marketing team
- Decision-making over customer communications
- Working with the Insights and Analytics team to understand customer behaviour
- Create personalised and targeted CRM plans
- Work collaboratively with wider business areas ensuring all content is on brand and supports the key messages of the organisation

**Skills Required**:

- 2-3 years' minimum experience in CRM
- A passion for customer experience
- Excellent stakeholder management, influencing and communication skills

Lorien Plc is acting as an Employment Agency in relation to this vacancy.


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