Customer Service Administrator

2 weeks ago


Colne, United Kingdom JH Fulfilment Full time

**We would consider part time applicants for a minimum of 30 hours per week across 5 days.**

**Role and responsibilities**

Responsible for all external customer communication regarding online orders & purchases.
- Manage inbox & provide timely responses to customers.
- Review & investigate warranty claims when received.
- Investigation of missing/delayed parcels with relevant courier service
- Logging and monitoring of claims for lost/damaged parcels with relevant courier service.

Receipt, inspection and completion of returns from online orders & purchases
- Processing of customer returns to ensure they can be resold as new stock.
- Flagging of any products that fall short of required standards.
- Compile reports of all completed returns to be processed for customer refunds.

**Preferred skills**

Excellent IT and Administration skills

English language (written & oral)

Confident in dealing with external customers.

Previous experience in a customer service role would be beneficial.

**Job Types**: Full-time, Permanent

Pay: £12.00 per hour

Expected hours: 40 per week

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Yearly bonus

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer Service: 3 years (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Application deadline: 10/05/2024
Expected start date: 03/06/2024



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