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Customer Service Administrator
2 weeks ago
**We would consider part time applicants for a minimum of 30 hours per week across 5 days.**
**Role and responsibilities**
Responsible for all external customer communication regarding online orders & purchases.
- Manage inbox & provide timely responses to customers.
- Review & investigate warranty claims when received.
- Investigation of missing/delayed parcels with relevant courier service
- Logging and monitoring of claims for lost/damaged parcels with relevant courier service.
Receipt, inspection and completion of returns from online orders & purchases
- Processing of customer returns to ensure they can be resold as new stock.
- Flagging of any products that fall short of required standards.
- Compile reports of all completed returns to be processed for customer refunds.
**Preferred skills**
Excellent IT and Administration skills
English language (written & oral)
Confident in dealing with external customers.
Previous experience in a customer service role would be beneficial.
**Job Types**: Full-time, Permanent
Pay: £12.00 per hour
Expected hours: 40 per week
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- Day shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Yearly bonus
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Customer Service: 3 years (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Application deadline: 10/05/2024
Expected start date: 03/06/2024
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