Customer Services Advisor

3 months ago


Colne, United Kingdom XLCR Group Full time

Car leasing giant XLCR Vehicle Management Ltd are looking to recruit a Customer Service Advisor at their prestigious converted offices in Albert Road, Colne, BB8 0BU

**Main tasks and responsibilities**
- Contacting existing customers to obtain mileage checks and discussing any additional ancillary products that may be due for expiry and/or renewal
- Processing customer documentation/ policies
- Processing data and maintaining customer records onto our unique CRM system.
- Other office administrative duties / functions as required.
- Previous experience in this role isnt essential, but enthusiasm is
- Excellent Communication skills
- Ability to work on your own
- Honest, trustworthy and a team player
- Have an energetic and positive attitude towards work
- Youll have a strong desire to learn and develop, using creative thinking and be able to adapt to new ways of working
- Organised and numerate with an eye for detail
- Enthusiasm to learn
- Punctual, with the attitude to go the extra mile if needed

**What we offer**
- Monday to Friday, 9.00 till 5.30, no weekends
- 28 days annual leave including bank holidays
- Opportunity to progress through the company
- Full training on all operating systems
- Full training and support on compliance procedure including FCA regulations
- State of the art working environment
- Fully paid days/evenings out with your workmates
- A happy, friendly place to work

**About Us**
"Celebrating over 24 years as the best-value contract hire and leasing company in the country"

Being the best value for money means that when combining price and first-class customer service, you are left with a company that will do exactly what it says, and will never let our customers down. We're driven by our customers and we never forget how important they are to us.

The team behind XLCR Vehicle Management Ltd have years of experience in the car leasing and contract hire industry and are trained to provide the highest standards of customer service. We receive the biggest discounts on new and used cars and vans, and this combined with our approved-agent status for many major national banks & finance houses guarantees that we can provide our customers with the best deal on the market today.

We are committed to providing our customers with the best deal available and we do this by:
keeping our overheads low

establishing good relationships with manufacturers

buying our stock carefully from over 200 carefully chosen suppliers

... and then we pass the saving we make onto our customers.


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