Customer Service Advisor
4 days ago
New opportunity not to be missed We are looking for a Customer Service Advisor to join our team based in Toyota Colne.
Our passion to provide the highest quality of customer service is key in everything we do and we now have an opportunity for a customer focused Service Advisor to join our fabulous team.
- ** Full clean UK Driving Licence is essential **_
**Role Info**:
**Customer Service Advisor**
**Colne**
**£21,000 DOE + Up to £31,000 incl OTE**
Plus Performance bonus, Contributory Pension, Staff Car Scheme, Training and on-going development, Plus other excellent benefits/incentives
As one of the leading Toyota Centre’s in the UK we are passionate about ensuring our customers are always put first every day, everywhere.
**Who are we?**
Vantage Motor Group is a leading dealer group with locations throughout northern England. With a wide range of used cars in group stock and four manufacturer partners, you can be sure of finding the perfect vehicle at any of our centres.
We also offer an extensive Motability range and fantastic deals on fleet vehicles to suit every business requirement. And our services don't end there; at Vantage, we are your local experts for all of your vehicle servicing, maintenance, and repair needs.Whatever your motoring requirements, we're with you all the way.
**About the Customer Service Advisor role**:
This role involves providing excellent customer service to all our customers through scheduling work on customer vehicles, providing accurate estimates for servicing, repairs and ensuring the customer is fully aware of likely timescales and costs.
You will also be encouraged to promote the sale of genuine parts and accessories whenever possible, acting on opportunities to sell additional products/services and market current promotions.
This is a full-time role and typically you will be expected to work Monday to Friday and alternative Saturdays on a rota basis.
**To be successful in this role you will**:
+ Hold a full clean UK Driving Licence (Essential)
+ Have previous experience in a similar role.
+ Ideally, you’ll have achieved GCSE A-C equivalent or new grades 4-9 in Maths and English.
+ Be of smart appearance, confident, professional and an enthusiastic individual with a passion for delivering great customer service and a desire to exceed customer expectations.
+ Have the ability to build long-lasting relationships with our customers and have a good understanding of their needs in order to guide them towards the right product/service.
+ Be able to work under your own initiative as well a part of a bigger team and co-ordinate workshop activity to deliver agreed work.
**Ready to join the largest car company in the world?**
Since Toyota's foundation, we have acted in accordance with our Guiding Principles to produce reliable vehicles and the sustainable development of society through ever-changing innovation and the provision of high-quality products and services.
Toyota will lead the future mobility society, enriching lives around the world with the safest and most responsible ways of moving people. Through our commitment to quality, ceaseless innovation, and respect for the planet, we strive to exceed expectationsand be rewarded with a smile.
We will meet challenging goals by engaging the talent and passion of people who believe there is always a better way.
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