Warranty Administrator

We are looking to recruit a **Warranty Administrato**r to join our team at our** Lloyd BMW/MINI Colne.**

As a Warranty Administrator your duties will include:

- Ensure all administrative functions within the warranty department are carried out in accordance with company policy.
- Review warranty reporting systems with the line manager to identify improvements where possible.
- Administer warranty policy in the best interests of the retailer, manufacturer and customer.
- To keep accurate records of warranty submissions, credits, rejections and customer contributions towards goodwill claims.
- Ensure that all frontline staff complete records correctly when warranty is diagnosed on a vehicle.
- Maintain relationships with other staff members, specialist repairers and manufacturers’ representatives.
- Inform all relevant staff of forthcoming recall campaigns and changes in warranty / goodwill procedure.
- Maintain knowledge on all warranty procedures and documentation. Support other staff members on all warranty related matters.

An ideal Warranty Administrator will hold the following skills and experiences:

- Excellent communication and organisational skills, as well as the ability to work well under pressure.
- Strong communicator (both verbally and in writing).
- Excellent understanding of computer systems, database, word processing, spreadsheets & audit process.
- Organisation and time-management skills.
- Excellent attention to detail.
- Experience within the motor trade would be advantageous.
- Experience within a similar role is desirable

**Salary: Up to £25,000 Per Annum and £30,000 OTE**

**Hours: Monday-Friday, 8.30am-5.30pm**

**About Lloyd Motor Group**:
Founded in 1976, Lloyd Motor Group has supported drivers and their families for nearly half a century. As a trusted partner to BMW, MINI, Jaguar, Land Rover, Kia, Volvo, INEOS, BMW Motorrad and Honda Motorcycles, we have built lasting relationships with the world's leading automotive brands. Equipped with a wealth of knowledge and expertise, our team of dedicated industry professionals are market leaders in supporting customers with their vehicle needs. We provide premium automotive experiences from thirty-three state-of-the-art retail and service centres across Cumbria, Lancashire, North Yorkshire, the North East and the Scottish Borders.

**Rewards and Benefits**:
As well as a competitive salary, we offer the following benefits:

- 30 days holiday a year (inclusive of Bank Holidays), plus an extra day off on your birthday.
- Healthcare cash plan.
- Employee vehicle-discount schemes.
- Highstreet discounts
- Childcare vouchers.
- Cycle to work scheme.
- Eyecare vouchers.
- Free flu jabs.
- Internal and manufacturer training.