Customer Service Advisor

1 month ago


Bradley Stoke, United Kingdom Signature Recruitment Full time

Signature recruitment are proud to be partnering with a well known FMCG brand based in Aztec West, North Bristol. These guys have been operating in Bristol for over 60 years and have a fantastic local brand reputation. They are on the hunt for a CustomerService Advisor to join a friendly, family feeling team and support customers from all over the UK.

**Salary & Benefits**
- £22,500
- 4.5 day work week
- Excellent Holiday Entitlement (25 days a year plus Bank Holidays) with additional Entitlement for long service
- Company Pension Scheme
- Enhanced Maternity / Paternity pay (24 weeks full pay, 15 weeks statutory for maternity and 2 weeks full pay for paternity)
- Life Assurance Cover

**Responsibilities**:

- Provide excellent customer service at all times, ensuring a positive 'can do’ approach to queries, warranty claims, and complaints
- Demonstrate problem-solving skills and an ability to work in a fast-paced environment, managing difficult conversations with customers when they arise
- Be professional and polite in written and spoken communications to all parties, including internal and external stakeholders
- Work closely and collaboratively with all members of the Aftercare team in support of resolving customer issues
- Be positive and adaptable to new ways of working, contribute to new ideas for continuous improvement of current processes. Proactively provide feedback to your line manager

**Experience required**:

- Experience of handling incoming phone calls regarding queries

This is a full-time role, working Monday-Friday 8-5 with an hour for lunch Monday-Thursday and 8-1 on Fridays with 30 mins for lunch. For more information, please get in touch with Lilly at Signature today.



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