Customer Service Advisors

3 weeks ago


StokeonTrent, United Kingdom Gi Group Full time

**Full Time**:
**Temporary**:

- Customer Service Advisors
- Location: Stoke - Lakeside, Festival Way, Stoke on Trent ST1 5RY
- Temporary contract with full time hours
- Pay rate: £11.77 per hour increasing to £14.00 for Sundays and Bank Holidays
- Start Dates: 23/01/2023
- Hours of work: 37.5 hours per week over 5 days Monday to Saturday, working between 7am and 8pm Monday to Friday, 8am - 6pm Saturday MOST SATURDAYS WORKED and 9am - 4pm Sunday (hardly required on Sundays)
- Royal Mail Group, the most trusted and successful letters and parcel delivery business, has an opportunity for you to join their team as a Customer Service Advisor.**Responsibilities**:
- Deliver excellent customer service and offer solutions and advice on products and services.
- Navigate multiple systems whilst supporting customers over the telephone and through multiple contact channels
- Be used to dealing with difficult situations
- Be able to problem solve whilst providing an outstanding service at all times
- Full training will be provided, with ongoing support

**Requirements**:
- Previous complaint handling experience
- Flexibility around working hours is essential
- Must be computer literate
- Possess excellent communication
- Be resilient and empathetic
- Must have a strong work ethic, flexible and happy to work hard on their own initiative
- Possess good people skills that are helpful and friendly
- You must be able to provide various proof for identity checks**Contact Centre**:
**Advisors - Inbound**:
**CM230113225195 - Derby**:
**Stoke-on-Trent - Staffordshire**:
**£11.77 - £14 per hour + Good employer / Training / Parking**:
**GBP**:
**per hour**:
**Good employer / Training / Parking**:



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