Customer Service Advisor

3 weeks ago


Bradley Stoke, United Kingdom Matthew Olivers Ltd Full time

**Customer Service Advisor**

**12 month FTC initially**

**Bradley Stoke, Bristol**

**£22,000**

A British Manufacturing company are looking for a new Customer Service Advisor to join the team. In this role you will provide market leading customer service to all sales channels including the businesses retailer network, end consumers and trade consumers. You will also be responsible for reviewing and processing warranty claims.

**What you’ll be doing**

You will ensure a positive ‘can do’ approach to queries, warranty claims, and complaints

You will also ensure that you capture the detail of each query, understand the customer’s expectation and respond within departmental SLA timescales.

Demonstrate problem-solving skills and an ability to work in a fast-paced environment, managing difficult conversations

Work closely and collaboratively with all members of the Aftercare team

**What you will need**

Previous experience in a customer service / customer facing position

Experience of handling incoming phone calls

Able to effectively manage complaints and handle escalations

Excellent communication skills, bother verbal and written

Positive attitude

INDMO123

**Job Types**: Permanent, Fixed term contract

**Salary**: £22,000.00 per year

Schedule:

- Day shift
- Monday to Friday

Work Location: One location



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