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Customer Service Advisor

4 months ago

StokeonTrent, United Kingdom RAW Recruiting Solutions Full time

**CUSTOMER SERVICE ADVISOR - TALKE - £20592 (Rising to £21000 after 6 months)**

Due to continued success, we are working with a fantastic company who require fantastic Customer Service Advisors to join their team. The company offers exceptional ongoing training and career progression. With further major growth plans in place, this is the perfect time to get on board and be a key player in their success. Previous experience is preferred but if you are confident on the phone and have the passion for customer service and helping people this could be the role for you.

**COMPANY BACKGROUND**

Our client is a leading independent company that works on a national basis. They offer market leading customer service experience. Great customer service is at the heart of the business. Entering their 10thyear of trading, they have continued to grow and gain a reputation for offering a competitive service and second to none customer service. This is a family run business and every single employee is a member of that family, as are the customers.

**CUSTOMER SERVICE JOB PURPOSE**

**CUSTOMER SERVICE DUTIES**
- Dealing with high volume incoming calls
- Resolving customer issues in a timely manner
- Liaise with external contractors to arrange and manager resolutions to the queries raised
- Dealing with a variety of questions and queries
- Promoting the benefits of using the services the company provides
- Assisting with contract renewals and retaining customers
- Dealing with complaints
- Maintaining accurate customer records using the inhouse system

**CUSTOMER SERVICE REQUIREMENTS**
- Excellent communication skills
- Ideally experienced dealing with customers on the telephone
- Passionate about helping people
- Team player
- Able to work in a fast-paced environment
- Excellent PC skills
- Problem solver
- Patient
- Able to work under pressure
- Due to location, it is preferred you have you own transport

**PACKAGE AND BENEFITS**
- Week One Shifts: 8am-4.30pm
- Week Two Shifts: 10am-7pm
- Working 2 Saturdays (9am-5pm) with a day off in lieu
- 20 days holiday plus Bank Holidays
- Onsite Parking
- £20,592.00 rising to £21,192.00 after 6 months
- Fantastic opportunity to build a career
- Recreational break out rooms
- Excellent ongoing training and support
- Fun days and events
- Feel valued everyday

Recognition awards

**Job Types**: Full-time, Permanent

**Salary**: £20,500.00-£20,592.00 per year

**Benefits**:

- Free parking
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Work Location: One location

Reference ID: RAW/CSATK