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Outpatient Co-ordinator Centralised Pre-op
5 months ago
This role will be part of the Centralised Preoperative Assessment Unit, working across both main Nottingham University Hospital Sites, including Nottingham City Hospital, Queens Medical Centre and the Treatment Centre.
You will be responsible for the day to day management of a busy admin team, including receptionists, while working closely with our clinical team. You will be responsible for training and induction of new or temporary staff. You will work in line with NHS target guidelines, escalating issues to the Service Manager, as appropriate and initiating corrective action, where necessary.
The post holder will act as Deputy to the Service Manager for the day to day supervision of the outpatient clinics and line management of outpatient admin teams and will work closely with the clinical teams and service managers to ensure a quality service.
The post holder will be responsible for overseeing the booking of appointments and procedures, ensuring referrals are dealt with efficiently and that targets are met; liaising closely with service users in providing timely appointments in line with TCIs and internal KPIs.
The post holder will oversee clinic cancellations and ensure necessary reductions are made in response to medical staff absences; escalating any capacity issues rearranging patients based on priority.
The post holder will be expected to use initiative and judgement when dealing with urgent and non-routine situations, being able to troubleshoot errors and report any anomalies or issues to the management team.
The post holder will be responsible for Trust reports, including the monitoring of internal data. This will include audits and using datasets to close patient pathways or offer further appointments and directing the team, as appropriate.
Nottingham University Hospitals (NUH) is one of the biggest and busiest NHS Trusts in the country and provide services to over 2.5 million residents of Nottingham.
We are a large, complex, person-centred organisation with over 17,000 employees from a wide range of professional backgrounds and we are proud one of the region’s largest employers.
In Centralised Pre-op, we are a supportive service who work closely with many of the divisions and departments of NUH. We strive for excellence in patient care and the service we provide to our users.
Nottingham University Hospitals NHS Trust have various staff benefits. Some of the benefits of working for NUH include;
- Access to the Staff Wellbeing programme including our 24hour staff advice and emotional support service, financial advice service, a staff physiotherapy service and staff support networks
- Access to Spiritual and Pastoral Care Services
- Salary sacrifice schemes
- Cycle to work and travel passes
- NHS discounts
- Flexible working
Details of these and other benefits can be found on our intranet pages which you will have access when you commence with Team NUH.
In addition to the below summary you need to familiarise yourself with full Job Description and Person Specification documents attached to this advert.
