Outpatient Administrator Centralised Pre-op
4 months ago
You will provide high quality admin and clerical support in the form of booking pre-operative and anaesthetic appointments using electronic booking systems.
You will have the ability to use initiative and judgement in dealing with non-routine enquiries and situations. You will use your ability to exercise judgement and initiative when dealing with urgent enquiries and knowing when to escalate.
You will liaise closely with our service users and link with our many departments involved in providing timely appointments for patients.
In addition to the brief list above you must familiarise yourself with the full job description and person specification attached to this advert prior to applying.
Be responsible for arranging follow up appointments
Using Medway PAS arrange appointments
Reduce and cancel clinics
Arrange transport
Ensure RTT data is accurate at all times
Deal appropriately with enquiries
Manage the demand and capacity within the standard operating practice
Highlight any capacity issues that arise
Ensure all referrals are booked in a timely manner meeting the department KPIs
Print appointment letters as necessary
Contact patients by telephone to ensure patients are aware of their appointments
Keep personal data updated and be able to advise patients
Notify Outpatient Co-ordinator of any patients who fail to attend their appointment
Receive and respond to enquiries from relatives/external agencies adhering to Trust confidentiality guidelines at all times
Be able to competently use Medway PAS and other information technology systems
Keep training up to date
Maintain tidy, safe working environment
Present a professional, polite and courteous attitude at all times
Undertake any other duties, which may reasonably be required
Working for your organisation
With over 17,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career
Please refer to the job description and person specification attached to the advert for the full details.
This will be a cross-site role.
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