Outpatient Administrator Centralised Pre-op

4 months ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

Band 3

**Main area**
- Preoperative Assessment Unit

**Grade**
- Band 3

**Contract**
- Fixed term: 12 months (For maternity cover)

**Hours**
- Full time - 37.5 hours per week (Four days a week to work between 8-6)

**Job ref**
- 164-5385420-A

**Site**
- Queens Medical Centre

**Town**
- Nottingham

**Salary**
- £22,816 - £24,336 per annum

**Salary period**
- Yearly

**Closing**
- Today at 23:59

Job overview

You will provide high quality admin and clerical support in the form of booking pre-operative and anaesthetic appointments using electronic booking systems.

You will have the ability to use initiative and judgement in dealing with non-routine enquiries and situations. You will use your ability to exercise judgement and initiative when dealing with urgent enquiries and knowing when to escalate.

You will liaise closely with our service users and link with our many departments involved in providing timely appointments for patients.

Main duties of the job

In addition to the brief list above you must familiarise yourself with the full job description and person specification attached to this advert prior to applying.

Be responsible for arranging follow up appointments

Using Medway PAS arrange appointments

Reduce and cancel clinics

Arrange transport

Ensure RTT data is accurate at all times

Deal appropriately with enquiries

Manage the demand and capacity within the standard operating practice

Highlight any capacity issues that arise

Ensure all referrals are booked in a timely manner meeting the department KPIs

Print appointment letters as necessary

Contact patients by telephone to ensure patients are aware of their appointments

Keep personal data updated and be able to advise patients

Notify Outpatient Co-ordinator of any patients who fail to attend their appointment

Receive and respond to enquiries from relatives/external agencies adhering to Trust confidentiality guidelines at all times

Be able to competently use Medway PAS and other information technology systems

Keep training up to date

Maintain tidy, safe working environment

Present a professional, polite and courteous attitude at all times

Undertake any other duties, which may reasonably be required

Working for our organisation

With over 17,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career

Detailed job description and main responsibilities

Please refer to the job description and person specification attached to the advert for the full details.

This will be a cross-site role.

Person specification

Training And Qualifications

Essential criteria
- To be educated to ‘O’ level, GCSE or equivalent standard
- EDCL or equivalent including English at Grade C
- NVQ Level 3 or equivalent

Experience

Essential criteria
- Previous experience in an office environment
- Knowledge of hospital IT systems, e.g. Medway PAS,
- Understanding of the importance of confidentiality

Desirable criteria
- Knowledge of hospital IT systems, e.g. Medway PAS, Notis
- Knowledge of outpatient work
- Customer Service focused role

Communication and Relationship skills

Essential criteria
- Excellent communication skills with the ability to Communicate with staff and the public at all levels
- Ability to work as part of a team and quickly adapt to Changing situations
- Able to be empathetic and build rapport with patients

Analytical and Judgement skills

Essential criteria
- Able to use judgement to make decisions in order to solve problems/enquiries
- Ability to deal logically with quite complex issues, and deal with these in a professional manner
- Works in line with organisational goals and objectives
- Works with standard procedures and in line with TrustPolicies

Planning and Organisation skills

Essential criteria
- Ability to prioritise workload and use own initiative
- Demonstrates enthusiasm and a conscientious approach to work, advocating this to others

Desirable criteria
- Able to use systems to condense clinic lists

Physical skills

Essential criteria
- Be able to stand/walk for prolonged periods
- Frequent use of VDU equipment

Other Requirements

Essential criteria
- Demonstrates an awareness of the importance of prompt timekeeping and good attendance at the workplace
- Remains calm and co-operative under pressure or in difficult and uncertain situations
- Gives consistent and stable performance under pressure - Ability to work across all sites
- _________________________________________

Come and join our wonderful team at NUH. We are big believers in diversi

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