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Customer Service Advisor

4 months ago

Crewe, United Kingdom March Recruitment Full time

Customer Service Advisor
Location - Crewe
Salary -£12.00-£13.00 Per hour
Duration - 12 months
Hours
- 37.5 hours per week, Monday-Friday
This role is based in Crewe. Work from home set-up or if preferred can work from the office.
Benefits
- 26 day’s holiday plus 8 BH

Summary of a Customer Service Advisor

Your role will be to handle inbound interactions from customers with a vast range of queries ensuring first point resolution for every type of interaction and responding in a friendly, supportive and timely manner.

Responsibilities of a Customer Service Advisor
- Deliver excellent customer service to new and existing customers by efficiently & confidently managing inbound calls achieving customer satisfaction
- Use all customer contacts as an opportunity to identify customer needs and voice of dissatisfaction
- Target retention of business through customer care and efficient service
- Provide support and assistance, especially to those within your team, as well as other teams while being accountable for your own performance
- Timely and accurate administration work, including recording of full notes on all systems
- Develop the skills and behaviours targeted in your Personal Development Plan to support improved performance going forward

Key competencies of a Customer Service Advisor
- Passion to deliver excellent customer service
- Maths & English GCSE (C+)
- Confident and professional telephone manner
- Friendly and able to communicate at all levels
- Excellent organisation skills
- Good working knowledge of basic computer programmes
- Team player
- SAP would be beneficial

**Job Type**: Temporary contract
Contract length: 12 months

**Salary**: £12.00-£13.00 per hour

**Benefits**:

- On-site parking
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Crewe: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

Work Location: Hybrid remote in Crewe

Reference ID: J12902LC