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Reception & Reservations Team Member
4 months ago
**Salary: £20,085 per annum (plus discretionary Cost of Living Allowance)**
**Contract: Full-Time, Permanent Contract of Employment**
**Hours: 37.5 hours per week (includes evenings, weekends, and Bank Holidays)**
**Are you ready to be part of an exciting Holiday Park Team?**
Help to exceed our customers’ expectations by creating an exceptional experience, tailored to individual needs. Your welcoming, 'can do’ approach and passion for delivering an excellent service will create a first-class impression for our guests
**Why we need you...**
As a **Reception & Reservations Team Member** you will enjoy working as part of a close knit team to deliver a professional and efficient service to our guests. You will represent the company by being the first point of contact for our customers.You will be responsible for delivering an exceptional service, responding efficiently to our guests’ individual requirements and ensuring all reservations are processed accurately, along with generating sales revenue opportunities. If you enjoy a varied workload,have a sharp eye for detail and passionate about providing an excellent customer experience, then this is the role for you
**What you’ll do...**
- Meet and greet our staff, guests and visitors with a welcoming, friendly and professional manner.
- Ensure all bookings are processed professionally and accurately, including communicating key reservation terms and conditions.
- Keep up to date with current promotions and the events calendar across the Parks.
- Liaise with the Housekeeping and Maintenance departments as required, ensuring any issues are reported and resolved promptly for our guests.
- Maximise sales revenue opportunities via up selling and occupancy.
- Enhance guest stays by creating self-led seasonal trails.
- Opening and closing the Reception.
- Cash handling and processing card payments accurately.
- Booking activities and creating booking forms and activity guides.
- Regularly use internal system logs and a reservations system (_training provided_).
- General administrative duties for the Reception & Reservations team and other departments as required.
- Franking, sorting and distributing post on a daily basis.
- Keep check on office supplies and ordering if necessary.
- Defibrillator checks.
**What you’ll bring...**
- **Experience**:_
- Similar experience of working in a Reception or customer service role, preferably within the hospitality industry.
- Experience of working on your own initiative and as part of a team.
- **Skills**:_
- Passion for delivering an excellent customer experience.
- Knowledge of Microsoft Office.
- Excellent communication and interpersonal skills.
- Sharp eye for detail and ability work to a high degree of accuracy.
- Ability to work positively, proactively and calmly in a fast-paced working environment.
**How to Apply**:
