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Reception Team Lead

2 months ago

Holt, Wiltshire, United Kingdom Bupa Dental Care Full time

About the Role

We are seeking a highly skilled and experienced Lead Dental Receptionist to join our team at Bupa Dental Care. As a key member of our practice, you will be responsible for overseeing the reception area and ensuring a smooth patient journey.

Key Responsibilities

  • Manage the reception area, including staff rotas and patient flow
  • Provide exceptional customer service to patients, ensuring a positive first impression and experience
  • Coordinate appointments, bookings, and patient records
  • Support the Practice Manager and clinical team in maintaining a high level of patient care
  • Handle patient payments and maintain confidentiality
  • Upsell Bupa Dental Care products and services to patients
  • Develop and maintain strong relationships with patients and colleagues

Requirements

  • Proven experience in a dental reception or administration role
  • Excellent communication and leadership skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Proficient in Microsoft Office and dental software
  • Previous experience in promoting company products and services

What We Offer

  • Competitive salary and opportunities for career development
  • Access to Bupa's employee benefits, including health and wellbeing programs
  • Discounted dental insurance and other employee benefits
  • Opportunities for professional growth and development