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Apprentice Product Administrator

2 months ago

South Marston Industrial Estate, United Kingdom QA Ltd Full time

**Who you’ll be working for**:
ZPos is a rapidly expanding company that supplies products and services to restaurants and takeaways. We predominantly sell e-commerce websites facilitating the online ordering of takeaway meals as well as the supply of EPoS Systems, printing and digitalsignage. We have offices in Crowthorne and Swindon, with a computer shop in Bracknell.

**Overview**:
We are looking to keep up with the demand for our services by hiring a meticulous Product Administrator to maintain, enter and improve our client’s online product databases.

You will have the opportunity to gain valuable skills and experience as you complete a Data Essentials - Level 3 Apprenticeship.

We have an extensive client base made up of takeaways, restaurants, and other e-commerce websites. Whereas data entry will be a daily responsibility, this is by no means just a data-entry role. Every menu to enter into our platform is a puzzle which cannotbe taken at face value.

You must be able to see beyond what is actually written to produce a better representation of the available products, this will often involve proposing alterations to the client to maximise their sales potential.

You will be in a team of five, and will report to the Product Administration Team Leader, and will work with them to prioritise and complete your work to a high standard within the proposed deadlines.

We are a small company and as such you will be required to assist in, and be a part of, other tasks/activities such as liaising with clients and providing basic technical support.

**Duties**:
**You will be responsible for**:

- Inputting products to an online database.
- Reviewing restaurant menus for errors and fixing them, whilst proactively proposing beneficial tweaks.
- Answering phone calls and performing customer service duties, including keeping clients up to date with the status of tasks.
- Testing and monitoring our EPoS, websites, and marketing promotions (including printed media, mailshots, and discount codes).
- Managing product inventories and configurations for EPoS systems.
- Referring to an in-house project management system to manage, prioritise and organise your tasks.
- Assisting with pro-actively monitoring client orders, ensuring they have been successfully received in a timely manner. This will involve troubleshooting and passing orders over the phone on occasions.
- Providing a basic level of technical support to ensure clients can use our platforms.

**What we are looking for**:
**You will need the following skills**:

- Excellent attention to detail
- Maintaining a level head and working effectively under pressure
- Good verbal & written communication skills
- Friendly, outgoing and have a proactive attitude
- Excellent organisation skills
- English is not the predominant language for the majority of our clients, so patience is a must for this role
- IT literate, with proficiency in the Microsoft suite including Word & Excel
- Good at identifying and solving problems/mistakes logically
- Have an analytical mind with the creative ability to think outside of the box
- Experience working to flexible deadlines

**Entry requirements**:

- GCSE Maths and English (or equivalents) at grades 3+ (D or above)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

**Find out more here**:
**Salary**:
The starting annual salary will be set between £15,000 - £19,000 per annum, depending on knowledge and experience.

**Working hours**:
The core working hours are 37.5 per week,

Monday - Friday,

9:30am - 6:00pm.

**Company Benefits**:

- Brand new office space, with an in-office coffee shop, shower facilities and air conditioning
- Welcoming staffroom with games machines
- Competitive holiday allowance, with your birthday off work
- Free onsite parking
- Discount on purchases from the Project Coffee franchise

**Future prospects**:
Upon successful completion of the apprenticeship, there is the opportunity to gain full-time employment, for the right person.

**Important information**:
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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