Business Administration Level 3 Apprentice

5 months ago


South Tyneside, United Kingdom My Learning Skills Full time

**Business Administration Level 3 Apprentice**:
Business Administration Level 3

15 months

**Overview**:
This is an amazing opportunity to develop within a well-established organisation. Age Concern is a very supportive one to build a career within with a great amount of progression If you think youd thrive in a fast-paced environment, APPLY NOW

**Age Concern Tyneside South**:
South Tyneside, NE33 2QU

**£224.00**

****Per Week

**35 Hours**

Per Week

**Role and Responsibilities**:

- Offer a high quality customer focused service by welcoming customers and other visitors in person and on the telephone
- Covering general duties including answer the telephone, deal with enquiries, transfer calls and pass on messages to other ACTS staff and volunteers as well as signpost to other partners and organisations, in an efficient, effective and professional manner; following the process to ensure all correct and required data is communicated
- Carry out initial assessment to identify needs
- Log enquiries onto Management Information System and direct to most relevant person or service
- Update customer records and contribute to the data collection needs of the organisation, including gathering and scanning of documents
- Complete customer case reviews ensuring they are completed at agreed times; check support and interventions have been provided and action follow-on referrals as a result of the review
- Deal with and respond to referrals promptly through a co-ordinated appointment-based system.
- Take bookings and receive payments on behalf of the organisation in accordance with ACTS Cash Handing policy & procedure. Manage donations, issue receipts, bus/raffle tickets, etc. accordingly and correctly
- Ensure communal areas are kept to a high standard and the reception area is well stocked with leaflets and other materials; making up of information packs and maintaining activities resource file & notice boards
- Assist with the purchasing and control of domestic matters, stationery, and office equipment as requested by Senior Management

**Required Skills**:
Support colleagues

**Required Skills**:
Learning and Skills apprenticeship programmes are delivered through a mixture of face-to-face and virtual methods by our fully qualified and industry experienced apprentice training team. Using their expert knowledge gained from time spent in the industry, we’ve tailored our programmes to use the most up-to-date tools and technologies so that the skills we create can be used directly in the workplace. As one of our learners, you’ll benefit from coaching, help and guidance from our dedicated team whose job it is to ensure your success. Successful completion of this apprenticeship gives you an accredited Apprenticeship qualification.

**Required Qualifications**:
Maths and English, GCSE Grade 4-9 or equivalent

**Training**:
Learning and Skills apprenticeship programmes are delivered through a mixture of face-to-face and virtual methods by our fully qualified and industry experienced apprentice training team. Using their expert knowledge gained from time spent in the industry, weve tailored our programmes to use the most up-to-date tools and technologies so that the skills we create can be used directly in the workplace. As one of our learners, youll benefit from coaching, help and guidance from our dedicated team whose job it is to ensure your success. Successful completion of this apprenticeship gives you an accredited Business Administration Level 3Apprenticeship qualification

**Prospects**:
Great opportunity to progress

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Business Administration Level 3

Age Concern Tyneside South

12056364550

**Get in touch**:
If you can’t see what you are looking for, or would like to speak to one of our staff about your course, please fill in the form below and we’ll be in touch soon. Or if you need to speak to someone urgently, call us on 0191 433 8646

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