IT Apprentice

IT Apprentice - Level 3

A fantastic opportunity has presented for an apprentice to join a dynamic company and get hands-on experience. If you want to gain new skills and work alongside experienced staff as well as study towards a prestigious qualification, then APPLY NOW

About our client:

Our client is an delivers high-quality innersprings and bedding components backed by more than a century of experience. Since they invented the spiral steel coil bedspring in 1885, they've been supplying their customers with innovative products that are extensively tested and researched. They are a diversified manufacturer that conceives, designs, and produces a broad variety of engineered components and products that can be found in most homes, offices, and automobiles.

The role:

Possible start date: Monday 6th January 2025
Monday to Friday 8:30am to 4:30pm
Total working hours: 37

What you will do in your working day:

• To provide 1st and 2nd line support to staff by investigating and resolving IT issues and assisting in the delivery of an effective and efficient IT support service.
• The role will include providing general and routine IT support, including diagnosis and fix, undertaking routine maintenance of resources and equipment, support of common software packages used across the business and other general tasks as appropriate under the supervision/instruction of the Senior IT Administrator.
• Where appropriate, assist with the planning and fulfilment of IT-related projects across the site.

Key Responsibilities:

• Responding to IT support requests from staff in a timely manner
• Troubleshooting and resolving hardware and software issues, providing on-site support and remote support when necessary
• Maintaining accurate records of support requests, resolutions, and relevant information in the service desk system
• Installing, configuring, and updating software applications and operating systems on workstations
• Assisting with setting up and configuring new user accounts and devices
• Supporting with routine maintenance tasks, such as system updates, backups and system performance monitoring
• Assisting with troubleshooting network connectivity issues and resolving them promptly
• Collaborating with the business system (IT Team) team to identify and implement improvements to systems and processes
• Assisting with managing hardware and software inventory, including tracking, and organising IT assets
• Developing user-friendly documentation and guides for common IT procedures and issues

The training you will receive:

• Level 3 ICT qualification
• All training is undertaken online, through a combination of self-paced eLearning and live online classes

Company benefits

• Pension 5% bonus Health Scheme EAP

Future prospects

Full time role available on successful completion of this apprenticeship.

Qualifications required:

GCSE or equivalent English (Grade A* - C 9/4) - Essential
GCSE or equivalent Maths (Grade A* - C 9/4) - Essential

Personal Skills required:

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Team working
• Creative
• Initiative
• Strong Social Skills
• Outgoing
• Flexible

The apprenticeship:

Qualification: Information Communications Technician Level 3
Duration: 18 months

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